Wells Fargo Bank Highland Ave, Waterbury, Connecticut

Wells Fargo Bank Reviews

3.4 stars based on 6 reviews

Featured Comments:

• S

  Samir Aziz

  5.0

  I have been a Wells Fargo customer for over a decade. I recently moved into the area and have since begun using the services at this branch on Highland Av. When I read some of the past reviews, I must say that I personally have not experienced long-waiting times, everyone at this branch speaks English, and I have received outstanding service from every employee that assisted me. Understandably, some persons may experience little to no patience when entering a bank. Others may believe that the “customer is always right”. We as customers should not automatically look for faults; especially if they can easily be corrected. Everyone at the Highland Av WFB has been polite and professional. If we treat them with the respect they deserve, I am sure that we will be treated equally in return.

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  Response from the owner

  Thanks for taking the time to share, Samir! Have a great day. -Casey, Wells Fargo HL Social

• K

  Karen R

  2.0

  Very slow and not very helpful with very poor attitudes.

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  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Karen. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  J R

  1.0

  I’m a Wells Fargo costumer for a long time but I went there 2-3 times lately and a woman (she looks like supervisor or manager) keeps telling me that they can’t help me and she’s showing me the door, without even listening what’s my problem is. I had to noterize a paper and she’s telling me: ‘Oh you have to write it on a computer (which I don’t have) and print it or Oh we don’t do that when is handwritten’. I even asked her if she could do it for me on the computer and she said she couldn’t. If Wells Fargo don’t do that, why another branch did it? I had to drive 30 min for another branch. It’s easier for them not to help the costumer and instead stay on phone, not working and get the salary while staying.

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  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

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