Wells Fargo Bank Castroville Rd, San Antonio, Texas

Wells Fargo Bank Reviews

2.8 stars based on 19 reviews

Featured Comments:

• M

  MAQUINITAS DE TEXAS

  5.0

  Great Service & awesome customer service at this location at Las Palmas 👍

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  Response from the owner

  I’m glad to read you received great customer service. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• M

  Michael Estrada

  1.0

  They never answer the phone. I had no idea it was impossible to speak to anyone at this branch. Hmm. No wonder it's got a HORRIBLE 2.8 RATING.🤔

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  Response from the owner

  Hi, Michael. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• j

  julie Ramos

  1.0

  The worst service I have ever received, i give 0 stars. The tellers are so disgustingly disrespectful. My mom who is elderly always has to go in to withdraw money because the atm doesn't allow her. I thought that was weird so I went in with her one time to see why she couldn't and the teller responded to me like I was stupid she stated "I don't know did you enter the right pin" I said of course I did and all she said was she didn't know why...she didn't even bother to figure it out. Then my mom asked if she had the ability to over draft and was told to use the atm to find out...like really after we just told her she has not been able to use atm and that was the whole point in going inside i was so upset that I just left with my mom. I can not believe they have these lazy disrespectful people working customer service yet never want to help. Thankfully I bank with someone else they are the best have never had issues with them I told my mom to bank with them and after our experience she just may do that. I would never recommend this bank.

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  Response from the owner

  Thank you for your review, Julie. I'm truly sorry your mother didn't receive the customer service you expect of us, and I want to thoroughly review what happened. Please email me at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

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