Wells Fargo Bank S Main St, Fort Bragg, California

Wells Fargo Bank Reviews

3.0 stars based on 9 reviews

Featured Comments:

• J

  Joe Mayfield

  5.0

  While I am aware of the dirty deeds Wells Fargo corporate has committed, I have been banking at my local Wells Fargo for more than 20 years and am perfectly happy with the service I receive. Occasionally, getting to a teller is a slow process and I'm elderly and find it difficult to stand for long periods; nevertheless, that's my problem, not theirs. I know they have a lot of turnover of tellers (is this location a training site for new tellers?). And sometimes the new people are scruffy or gloomy (not my idea of a good public interface), but the service has never been less than efficient and correct. I don't understand the one-star reviews. It's a shame that people can affect the overall rating of a business just because they had an incident that caused them aggravation, but there it is. The computer age. And everyone has an opinion. Thank you, Cheryl and Dawn and the rest.

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  Response from the owner

  We appreciate your feedback, Joe. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• B

  Billy Jones

  1.0

  The ATM at this location is broken or not accepting deposits 95% of the time. Worst Wells Fargo ATM ever.

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  Response from the owner

  Thanks for bringing this to our attention, Billy. I apologize for the inconvenience and will forward your feedback about the ATM at this branch appropriately. -Shannon, Wells Fargo HL Social

• J

  Julie Healon

  1.0

  This may be the worst bank location I've ever been to! Levi really messed up our account. My father in law is a disabled vet, and it's REALLY hard for him to get out of the house. He added his son (my husband) to the account, due to his health deteriating, and being home bound. The account was set up wrong, and now they will not give us a new card after fraud. They BOTH have to be there. So we've been waiting MONTHS for him to be able to get down there. It's a HUGE inconvenience. Do they care? NOPE! And Levi's attitude let's us know he couldn't care less. Customers are not valued, since they lack proper customer service. Not a single apology. Just lame excuses. Oh it was a computer error. NO! The computer does what you tell it to do. It was human error, and by a less than caring human! Not to mention, this branch NEVER has someone that can help with anything. They have A few teller, who, none of them have ANY customer service. But if you need to change your pin, etc, GOOD LUCK! We will be switching banks very soon. Not that they care. But it will be MUCH better for us. So glad we didn't refinance our car loan with them. We were just about to before this nonesense!

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  Response from the owner

  Hi, Julie. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social

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