Wells Fargo Bank NJ Morris Plains, New Jersey

Wells Fargo Bank Reviews

2.9 stars based on 8 reviews

Featured Comments:

• C

  Cynthia Lucchetta

  5.0

  I wasn't going to go to the Morris Plains branch after reading all the negative comments, but then literally was driving past it on my lunch hour and ran in. From the moment I walked in until I left, there was nothing but kind, courteous, friendly, professional help. They were fairly busy, 2 tellers juggling a few customers at a time and seemed to be smiling while helping each of them and helping me and answering all of my questions. I ended up telling the woman (should have gotten her name, but I did not) about reading all the negative comments and how pleasantly surprised I was and she explained that the workers who were complained about here no longer even there anymore. So if you're looking for a Wells Fargo Bank to go to, my vote is for the Morris Plains branch on Route 10 and I'm glad I opened my account there! :-)

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  Response from the owner

  This is great feedback, Cynthia, and I appreciate you taking the time to share. Have a great day! -Casey, Wells Fargo HL Social

• R

  Reciprocal 10

  1.0

  Not a fan of this bank. When going to make a withdrawal the reps ask “ do you have any other bank accounts” … like what business is it of yours to ask me that? And I have to answer your questions in front of other customers? Furthermore, Personal information is talked about out loud so no privacy protection.

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  Response from the owner

  I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• N

  Nicole Nigro

  1.0

  Andrea Guzzi has to be the most discrimitory, unpolished, unprofessional, branch manager I have ever encountered. A Report has been filed with a case manager (Dawn) with corporate how poorly she treated me on May 16, 2022. Do yourself a favor and go to the branch 5 minutes away on ridgedale avenue were you will be treated with respect and professionalism by Debbie ...who went above and beyond to help me. Thanks Debbie!

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  Response from the owner

  I appreciate your feedback, Nicole. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

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