Wells Fargo Bank S Havana St, Aurora, Colorado

Wells Fargo Bank Reviews

1.8 stars based on 101 reviews

Featured Comments:

• J

  Julio O Parra

  5.0

  Twice I’ve talked to a banker in this branch. In 2014 to open a merchant account and the second one in 2021 regarding some issues with my credit card. The second time it was by appointment. Both times they were fast and efficient. Some other times just go there to cash a check or use the ATM. I have always been given great service. This place does get busy and wait times are unpredictable. It is not totally the fault of the employees. Some people just can’t be helped they are very rude, loud and really really stubborn. Anyway, one thing that I love is that there are two ATMs inside on the left side of the tellers that will dispense $100 dollar bills. They are inside not the one by the entrance. The one by the entrance usually has a line, don’t, just go inside and use the other two ones.

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  Response from the owner

  Thanks so much for the kind words and your continued business with us, Julio. I'm so happy to hear you enjoy visiting this location. We appreciate your feedback and hope you have a great rest of your day! -Nick, Wells Fargo HL Social

• B

  Benjamin Nicholls

  1.0

  Wells fargo has enough money to hire more than one teller. Every time I've made the mistake of going to this branch I loose a year of my life. What an absolute clown show...

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• L

  Lucero Rodriguez

  1.0

  Lines are slow. There’s many language barriers between customer and employee. I’ve been in line over an hour, and those with appointments get to cut the line. CLOSE THIS BRANCH DOWN

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  Response from the owner

  This is valuable feedback, Lucero. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

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