Wells Fargo Bank N Phillips Ave, Sioux Falls, South Dakota

Wells Fargo Bank Reviews

2.6 stars based on 13 reviews

Featured Comments:

• D

  Donna Mauro (Hippie Chic)

  5.0

  Absolutely wonderful customer service from Caroline Meed. Thanks so much. You are awesome. Kind, smart, and personable. Guys she needs a raise.

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Donna. It’s wonderful to see that you’ve had such a positive experience with Caroline. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• M

  M S

  1.0

  Wells Fargo used to be a great bank years ago. Now they are just crooks and make the employees handle all the garbage with the customers. I feel for the employees that have to hear the complaints about top management decisions and they cant help. Had a hold put on a check from a very large insurance company and I quote "We are delaying the availability of the funds from the check described below because WE BELEIVE the check may not be paid". I called the insurance co they sent funds the day after the check was deposited which they send verification. Even though WF had my money which I was not able to pay the contractor to secure the start date they would not release funds for 10 days. No one at WF had the authority to release the funds after 3 different supervisors and it now cost me about 10k having to extend my stay out of my home. OH yeah and they also said they will be keeping the interest for two days on an interest bearing account and if not that type then they keep all of it. If that is not illegal it should be. Greedy Crooks is what they should change there name to. Although in all fairness so are all the other banks. Keep nickel and diming all your customers Wells Fargo Agrees to Pay $3 Billion to Resolve Criminal and Civil Investigations into Sales Practices Involving the Opening of Millions of Accounts without Customer Authorization ( Don't think anything has changed except the CEO) same play different formation

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  Response from the owner

  Hi there. Thank you for taking the time to share this concern. I want you to know we take this kind of feedback very seriously. Please allow me the chance to ensure this is thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further with you through email. -Shaun, Wells Fargo HL Social

• K

  Kim McClure

  1.0

  Incompetent employees at the credit card claims assistance center. They give out MISinformation and are handling claims with gross negligence. Jeannette LOERA in the cc disputes dept. actually told me two times I was absolutely NOT allowed to file an appeal on a chargeback. She also had the audacity to tell me I should hire an outside attorney and file a complaint with the BBB who we all know is a joke. I have been banking with Wells Fargo since 1986 but that is getting ready to change. She needs to be fired and go work at Walmart.

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  Response from the owner

  I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

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