Wells Fargo Bank Six Pines Dr, The Woodlands, Texas

Wells Fargo Bank Reviews

3.0 stars based on 36 reviews

Featured Comments:

• J

  JJ A

  5.0

  My daughter and I came in and honestly out of all the Wells Fargo’s I’ve been to in the last 10 + years, Ms Guillermina gave us the best service we’ve had. Thank you for being so helpful and kind to my little one and me!

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  Response from the owner

  Good morning. It’s wonderful to see that you had such a positive experience. Thank you so much for this feedback and have a great rest of your day! -Shannon, Wells Fargo HL Social

• G

  Gennye Saucedo

  1.0

  I have never had any bad experiences with any WellsFargo Branch until today. This branch has terrible customer service. Every Friday I deposit a business check and I normally cash it and then deposit it so my staff can cash their checks and I have never had any issues with that until today. Destiny was my teller and told me they couldn’t cash it, they can only deposit, but that’s not the point, it’s the fact that I told Destiny that it needs to be approved by a manager so when she comes to talk to me, Morgan the manager was extremely rude and unprofessional. I was trying to explain to her that I bring that check every Friday to several branches including this one and she left me with the words in my mouth and I front of my daughter. I have never been treated like that from WellsFargo and it won’t happen again because I will be changing banks including my family. It would’ve been a better experience if she would’ve said I apologize but our system is not letting us or something like that. It won’t surprise me that this Morgan girl has gotten complaints before from other customers. Sad and I know she wouldn’t like if someone treated her like that.

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  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Rafael

  1.0

  Horrible customer service specially in the business side. They would open an account quickly, but when there is a problem they do not help. Also they promise no fees and then they change fees. Even when you bring up The. Issue they promise to stop the fees and they continue to charge. They claim it is an error but then they do not fix it despite multiple calls and visits. It is the Wells Fargo scam to take money from You. Banks are not to be trusted and this one is the extreme and worst of all. It is incredible despite my long term Relationship. Go to online bank. No sense in these. The service is zero.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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