Wescom Credit Union E Garvey Ave S Suite F West Covina, California

Wescom Credit Union Reviews

4.0 stars based on 14 reviews

Featured Comments:

• A

  Anthony Lopez

  4.0

  I like the customer service unlike the big banks. Always out for my interest. Highly recommend doing business with them

• B

  Beau

  1.0

  I called Wescom in advance to confirm that they offer Medallion Signature Guarantee services. I let them know that we weren’t members yet, but hoped to join and also had a document that we needed the Medallion on. I asked if there was a waiting period before they could provide this service, and the phone rep said no, as long as we’re members, they can help. I work as a Branch Manager at a credit union in AZ, so it was important to me that we find a credit union to help us. We wanted a joint account so that we could send money to each other easily, and thought this would be perfect since they offer the Medallion to new members. We were wrong. I started by opening the membership online. After submitting the application, it said that it takes 2-3 business days for review. I knew I had to travel back home before that, so I called in and they confirmed that the branch could finish it up for us. When we got there, we were told to sign in on a tablet and that someone will be with us shortly. As I try to sign in, their system makes you input a phone number, but the on screen keyboard has no numbers on it. If you press the number button, nothing happens. Technology is one of my passions and even I couldn’t figure it out. After giving up on that, we waited in the lobby for 15-20 min. The teller informed us that it would be a bit of a wait, because the person who could help us is on lunch. I confirmed that there was only one person who could help, and she said yes. She also said that they take hour lunches. That sounds great for employees, but they’ll have blackout times for an entire hour where someone can’t open an account? When we finally sit down with Anthony. I told him that we were finishing opening a membership that was started online, and that we also needed a Medallion signature guarantee. Anthony said ok, and got started. He was friendly, but also fairly inexperienced. He had been in banking for less than a year and needed help from the woman at the desk next to him to do this for us. I don’t blame him for this; people coming in to finish an account that was started online is rare. The part that confuses me is why we waited for 15-20 minutes for him to come back from lunch, when the woman next to him had nobody at her desk and she clearly knew how to do this. After we’re done opening the account, I reminded Anthony that we needed the Medallion. At that time, the woman at the desk next to him overhears and said, “You have to be a member for 90 days before you can get a Medallion.” I tried explaining to them that I already called in advance and confirmed that new members should be able to get a Medallion done, but they said they can’t help. I asked to speak to the Branch Manager, and we waited another 5-10 min for him. When we met with the manager, he was also a nice guy (everyone we met seemed to be). However, he was also unable to make the exception and told me that it was out of his control. He didn’t provide a reason, just said that they’ve tried before and were unable to do it. I don’t have a problem with the policy, I have a problem with the lack of knowledge about it. If Anthony knew, he could have told us before we sat there for an hour. If the call center rep knew, we could have gone to a different CU instead. Also, as someone who has worked in banking since 2008 and has been a Branch Manager for several years, I was not impressed with how this branch was being managed. There should never be a blackout time for any service during lunch breaks. I’ll open accounts myself if needed when my team is on lunch. I didn’t see the Branch Manager once during the hour or so I was there, until we asked for him directly. I can only assume he was in his office the whole time. Good leaders manage by walking around, and they’ll get in the trenches to keep the branch running smoothly. This guy didn’t seem to do either of those things. Because I believe this feedback will help them to improve… If Wescom decides to make the exception and help my grandmother, I’m willing to remove this review.

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  Response from the owner

  Hi Beau, we appreciate the thorough review. We understand how frustrating this must have been and apologize for not meeting your service expectations. While we will share your feedback with our team, we also ask that you please send your full name and contact info to [email protected] so we can learn more about your experience and have a team member reach out to assist you. Thanks and we look forward to hearing from you.

• M

  Manny Vargas

  3.0

  Had a bad experience but they were able to correct their errors.

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