Wescom Credit Union Harbor Blvd, Costa Mesa, California

Wescom Credit Union Reviews

3.9 stars based on 11 reviews

Featured Comments:

• B

  Blackbird_Jay

  5.0

  I'm not sure as to why people are having bad experiences with this branch. I am recently new to Wescom because I needed a loan for my vehicle purchase. From applying online, to signing the papers in the office it has been an easy process. The loan officer, Yolanda, has been kind, friendly and thorough from beginning to end. She had all the answers for me. I found her to be organized and intelligent with her position at the bank. The manager, Daniel, even took the time to come over and introduce himself to me and congratulate me with the approved loan. From someone who doesn't have perfect credit, I was expecting a lot of disappointment or possible frustrations. Instead I was given an amazing rate and low monthly payments. I didn't even need to haggle. From my observation, being at the establishment for only an hour, I saw how the team there interacted with their customers. They were friendly, and conscious of their customers' time being there. I witnessed complete professionalism and sincerity. I don't know what everyone's expectations are for banking or loans, but all mine happened to be met here at Wescom.

• B

  Bob Estefani

  5.0

  Ozzy helped my mother open a checking and savings account, as well as an auto loan. He was very friendly, professional, and knowledgeable. He was also patient and worked with us very effectively. Thank you Ozzy! We appreciate you!

• Y

  Yanci Martinez

  1.0

  Sadly Wescom Costa Mesa Customer service is getting worse and worse. They are never able to help. They give you the option to have Alerts for fraudulent transaction but when you call to report them, they are not able to stop payments. I recently had to change my card because an open dispute. I have Travelers Insurance with Auto payment. I called to make an update in my card number but they cannot help with that. I cannot make updates by myself because that payment is not in my Bill Pay account. I have to wait until Travelers declined the payment and send a letter saying my automatic payment has been suspended because my card was declined. Then I have to call again asking for help to update my card information. Unbelievable!😲

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  Response from the owner

  Hi Yanci, We apologize for not meeting your service expectations when visiting our Costa Mesa Branch and using your Wescom card. We'd like to learn more to see how we can help. Please send your contact info to [email protected] and we'll have a team member contact you directly. Thank you.

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