WESTconsin Credit Union S 7th St, Barron, Wisconsin

WESTconsin Credit Union Reviews

4.3 stars based on 25 reviews

Featured Comments:

• R

  Ross Brooten

  5.0

  They are very nice and wonderful people

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  Response from the owner

  Hi Ross, Thank you for taking the time to leave this terrific review and feedback! We are glad that you find our WESTconsin Credit Union team nice and wonderful. We look forward to being of service to you in the future! Have a great day!

• J

  Jonathan Senne

  1.0

  4 thumbs down for Jeremy the supervisor and his "I refuse to help you" attitude. I could not be less impressed. I deposited a large check from a government grant to my business account. Because the check was over a certain amount they wanted to hold a significant portion of the funds for 11 days, however the business year for tax purposes ends in 15 days - leaving 4 days to appropriate the funds. Jeremy had the authority to adjust the limit. Rather than consider the circumstances and think of the customer, he flatly said “no” and refused further conversation, other than to say that he was busy and I’d have to wait. Oddly, there are businesses who are not subject to this hold. I restate that the funds are from a government agency therefore there is little to no risk of the check bouncing. My business, however, is not important enough to Jeremy or the credit union therefore I will be taking it elsewhere. What a silly way to lose a customer as a bank - “you are depositing too much money and we refuse to work with you based on the circumstances.” As a business person, I know that the number one rule is "The customer needs to know that you care." Unfortunately, Jeremy does not agree. The ladies at the front desk are great, however. They deserve a raise.

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  Response from the owner

  Hi Jonathan, We apologize for the frustration this has caused. We strive to provide exceptional service, so we are disappointed to hear that your experiences did not your expectations. Your feedback will be reviewed by our leadership. Thank you for taking the time to share your experience and have a great day!

• J

  Jerry & Diane Henning

  5.0

  We have been members of Westconsin Credit Union all of our lives. They are an A+ Credit Union. They offer the best of everything, from their tellers, loan officers and everyone who works there. Everyone is very knowledgeable and helpful. We just love everything about Westconsin. I can’t see us ever going anywhere else.❤️

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  Response from the owner

  Hi Jerry & Diane, Thank you for taking the time to leave this kind review about WESTconsin Credit Union and our team! Your review makes our day! We look forward to being of service to you in the future and appreciate your long term membership. Have an awesome day!

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