Western-Elston Checkexpress Currency Exchange N Western Ave, Chicago, Illinois

Western-Elston Checkexpress Currency Exchange Reviews

3.8 stars based on 11 reviews

Featured Comments:

• C

  Cynthia Stevens

  4.0

  I gave this place 4 stars bc there wasn't any customers. I wasn't greeted with a hello nor thank u. I've visited this place b4 n was always greeted. Maybe she was having a bad day. But she can't steal my JOY.💖

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  Response from the owner

  We appreciate your feedback and positive attitude! We have discussed your issue with store staff to ensure that every customer is greeted with a hello, appreciated with a thank you, and acknowledged with a smile.

• E

  Elise Madden

  1.0

  The cashier was unprofessional. I went there to cash my check she asked where did I get my check from. She made a called and told me I have to wait til Monday to verify my check. I didn’t like her attitude she was starring at me. I felt profiled because the amount of money I had. Everyone is not a crook. I will never go back to this currency.

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  Response from the owner

  I first want to apologize for your negative experience. I completely understand your frustration. Unfortunately, the check cashing approval process does require our staff to obtain background information to assist the approval department with check verifications. Please understand that these questions are standard for all check cashing approvals. This however, does not excuse the manner in which you felt the transaction was handled. We certainly can do better and will address this situation with store staff. I appreciate you letting us know about your experience. Please feel free to contact us by phone (312-829-6091) or e-mail ([email protected]) if you would like to discuss this matter further. We always appreciate the opportunity to change a negative experience into a positive one!

• T

  Tom zd

  1.0

  The lady at the counter with short hair was very rude ..

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  Response from the owner

  We are sorry to hear your visit to our location was not positive. Please know that we were immediately contacted by the store manager regarding your situation, and we completely understand your frustration. Please know, we always try our best to provide acceptable solutions for customers. However, for many transactions we are simply acting as agents of another entity (City Clerk, Secretary of State, etc.), and are therefore held to strict guidelines as to how we are able to process transactions. Please accept our sincerest apologies for not providing you with a positive experience. We are always looking to improve our handling of customer service issues and would appreciate an opportunity to speak with you further. Please contact us at your convenience by phone (312-829-6091), or via e-mail ([email protected]). We look forward to speaking with you soon!

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