WestStar Credit Union S Valley View Blvd, Las Vegas, Nevada

WestStar Credit Union Reviews

4.2 stars based on 48 reviews

Featured Comments:

• A

  Anthony Amos [Garside JHS]

  5.0

  Very good customer service and very easy to accomplish. Keep up the good work!!!

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  Response from the owner

  Thank you so much! We'll do our best!

• L

  Lilly Mizrachi

  1.0

  Me and my husband have been member for years. We're on a long road trip, at the time of writing this we're in moab, UT. It's not irregular that the bank puts holds on our card if we've traveled a distance, but they will always call and ask. We were not informed, and the bank placed a hold on our card, right before we went to the grocery store. $200 in grocerys, and our card declines. We call the bank, and after a long hold, finally talk to a teller. She tried to help us but ultimately could not clear the block, so she put us on the phone with the manager, Theresa. After about 15 minutes of explaining to Theresa, she concluded that we were "putting in the wrong pin", and that the card should be cleared. After I confirmed that I was the correct pin, she told me the store must be having a problem with their system. It's a small but busy town full of traveling people, and it was 4:30 on a Friday, so the grocery store definitely wasn't having problems running anyone's card. She told is to try an ATM, or other financial institution. We found an ATM, but yet again, declined. Theresa puts us on hold again, for about 10 minutes. Once she gets back to the phone, she tells me she "checked with the IT department", and that I should try again. I try and it finally works, to which I say "so the problem WAS on your end". This seemed to set Ms. Theresa off, who told me that I have no right to speak to her that way, as I'm not the "account member" and got very fussy. I told her that the "account member" feels the same way, and gave the phone to my wife, who asked for an apology. Theresa informed my wife that "her husband shouldn't be so rude" and hung up the phone on my wife. I'm waiting on an apology, and myself, my wife, my brother, and my mother will all be closing our accounts in this credit union. I'm absolutely baffled that I was told I wa the problem multiple times, and it was the banks fault. I stood at the checkout for over 45mins on the phone just to be hung up on. I would absolutely tell people to avoid this place like the plague.

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  Response from the owner

  Good morning, and thank you for reaching out about your experience. First we would like to apologize. We do our best to provide our members with great service and this does not fit that mold. We understand that this situation was very frustrating, and it has been escalated to management. You will be receiving a call soon from our VP of Member Services to address this personally. Thank you for this opportunity to improve. Have a great day!

• m

  moses Deakman-Cedeno

  1.0

  Me and my wife have been member for years. We're on a long road trip, at the time of writing this we're in moab, UT. It's not irregular that the bank puts holds on our card if we've traveled a distance, but they will always call and ask. We were not informed, and the bank placed a hold on our card, right before we went to the grocery store. $200 in grocerys, and our card declines. We call the bank, and after a long hold, finally talk to a teller. She tried to help us but ultimately could not clear the block, so she put us on the phone with the manager, Theresa. After about 15 minutes of explaining to Theresa, she concluded that we were "putting in the wrong pin", and that the card should be cleared. After I confirmed that I was the correct pin, she told me the store must be having a problem with their system. It's a small but busy town full of traveling people, and it was 4:30 on a Friday, so the grocery store definitely wasn't having problems running anyone's card. She told is to try an ATM, or other financial institution. We found an ATM, but yet again, declined. Theresa puts us on hold again, for about 10 minutes. Once she gets back to the phone, she tells me she "checked with the IT department", and that I should try again. I try and it finally works, to which I say "so the problem WAS on your end". This seemed to set Ms. Theresa off, who told me that I have no right to speak to her that way, as I'm not the "account member" and got very fussy. I told her that the "account member" feels the same way, and gave the phone to my wife, who asked for an apology. Theresa informed my wife that "her husband shouldn't be so rude" and hung up the phone on my wife. I'm waiting on an apology, and myself, my wife, my brother, and my mother will all be closing our accounts in this credit union. I'm absolutely baffled that I was told I wa the problem multiple times, and it was the banks fault. I stood at the checkout for over 45mins on the phone just to be hung up on. I would absolutely tell people to avoid this place like the plague.

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  Response from the owner

  Good morning, and thank you for reaching out about your experience. First we would like to apologize. We do our best to provide our members with great service and this does not fit that mold. We understand that this situation was very frustrating, and it has been escalated to management. You will be receiving a call soon from our VP of Member Services to address this personally. Thank you for this opportunity to improve. Have a great day!

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