Wexford Community Credit Union N Mitchell St, Cadillac, Michigan

Wexford Community Credit Union Reviews

2.7 stars based on 40 reviews

Featured Comments:

• M

  Mike Bell

  5.0

  Always great service at both branches. The Lake City branch is not busy for the most part.

  ---

  Response from the owner

  Thank you for letting us know, Mike!

• H

  Heather Strom

  2.0

  First I want to mention that we've been a customer here for over 30 years. Next I want to mention, THE LOBBY IS CLOSED! This is not due to the "pandemic" as they claim, otherwise all the other banks in town would be closed. My guess is they don't have enough staff. Meanwhile, we get the unpleasant experience of trying to conduct business from our car using a tube after waiting in line for a half hour. This is not acceptable and I'm considering switching where I do my banking. EDIT: this is to say that while it is nice that they offer a variety of options, which I already knew about except for the ability to make an appt. My last transaction involved cashing a check of a large amount with the lady at the microphone asking me what I was going to do with my money (!) and could they put a ten day hold on it. Had I been inside where I could have a decent conversation it might have gone a little differently and I wouldn't be waiting until Monday to pay for the vehicle I'm buying at Don's.

  ---

  Response from the owner

  Dear Heather, Thank you for writing and sharing your concerns with us. While our lobbies are indeed temporarily closed, we are accepting limited appointments. You can call either branch to schedule one if you have more business than you’re comfortable transacting in the drive through! We also have other options for transactions that may appeal to you. For example, if you are only making a deposit or a loan payment, you can use the night drop – located near the ATM. If we receive your deposit by 4pm, we’ll complete your transaction that same business day. If you use the night drop after hours or on the weekend, we’ll complete it the next business day. Another option for deposits is on our mobile app: Remote Deposit Capture. Once you’ve enrolled, you can make a check deposit by simply taking a picture with your phone! Those are processed by the end of the day as long as you deposit before 3 pm. If you want to make a withdrawal, you can use our ATM machine at either branch, or the new one located down in Primos on the South end of Cadillac. Members don’t pay fees! Shared branching may also be a good option for you. West Michigan CU is one of those here in Cadillac, and you can make a withdrawal or deposit there as well. There is a small fee for check-cashing, so one of the above options may be better to avoid that fee. Finally, we know there are certain days of the month that are always busier than others. The first and third days of the month are when our members’ social security and disability funds are deposited and it’s always very busy, usually for the entire day. Lunch times – between 11am and 2pm – are busy hours and best avoided if at all possible. We value your long-term membership and hope to continue to be your financial institute! If you would like to discuss any of these options further, please give us a call and we’ll be happy to discuss them with you. Sincerely, WCCU

• B

  Bridget Geer

  1.0

  There is a fee for absolutely everything that you do over the phone. $5 to check your balance. Another $5 to move money. Hate dealing with them!

  ---

  Response from the owner

  Dear Bridget, WCCU has mobile banking, and it's completely free! You can use the app - the links are right at the top of our home page on wexccu.com - to check your balance, move money between accounts, freeze and unfreeze your debit card, and more, all for free. We hope you will enjoy those free services, which are easy to access on your phone or computer. Sincerely, WCCU

More reviews (37)