Whitefish Credit Union - Columbia Falls Branch 9th St, Columbia Falls, Montana

Whitefish Credit Union - Columbia Falls Branch Reviews

3.9 stars based on 6 reviews

Featured Comments:

• R

  Raymond Payne

  5.0

  I've been banking with WCU for over 8 years. I deal with the Columbia Falls Branch for the most part.they have always been helpful and in good spirits when I have needed help. Or ask questions about info on loans. In the time I've been with them I've refinanced my home and saved. Also got the best rate on my new truck. Thank you WFU for your great service...

• B

  Bryttani Wolter

  1.0

  I do not recommend. The tellers seem to be very uninformed. 2 of my insurance checks from a car crash had to be held for 10 DAYS! Oh actually MORE ( of course they mean business days). Took the 3rd check in today to just cash it. NOPE, not only am I not able to cash it. She says they need to hold the check for 5 days. Huh? When I asked why such a difference in time, she said "I don't know." Then asked another teller and, again I got "I don't know" Ok.....I was also told that after the 5 days I would have to transfer the money from my savings to checking to get it. WHAT?I can't wait till they release my money. I will be closing my accounts.

  ---

  Response from the owner

  Hi Bryttani, Thank you for the feedback. We strive to inform our members of our policies to the best of our abilities, and it sounds like we didn’t achieve that during your visit. It’s our policy to hold insurance checks for 10 days due to how insurance companies issue their checks and when funds become available. After the funds are released, you can access them from whichever account they were deposited. We appreciate your feedback and will be sharing it with our management team.

• C

  Cheryl Henley

  1.0

  Wishing there was a zero star rating for this organization today. I was on hold for over 12 minutes and then the surly ignorant woman who answered the phone transferred me to NOWHERE when I asked to speak to a manager about getting a proof of pay-off for a home loan and also needed to straighten out the names on our savings account. WORST CUSTOMER SERVICE FROM A BANK OR CREDIT UNION EVER IN MY EXPERIENCE.

  ---

  Response from the owner

  Hi Cheryl, (Updated) - We are trying to research your call so that we can follow up with the representative who assisted you. Can you please email us at [email protected] with the day and approx. time that you made the call? Thank you for your feedback and we are sorry for the delayed response time you experienced. We strive to provide the best service for our members and it sounds like we did not live up to expectation. We will be sharing your feedback with the management team.

More reviews (3)