Wings Financial Credit Union Baltimore St, Blaine, Minnesota

Wings Financial Credit Union Reviews

3.2 stars based on 27 reviews

Featured Comments:

• P

  Paul S

  5.0

  All the tellers are very friendly been banking here since it was city county credit union really like Blaine location and staff

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  Response from the owner

  Hi Paul, thanks for the kind words and the 5-star review!

• T

  Terry Lemke

  2.0

  My wife and I are life long members of a small credit union that was just too far for us to drive so we looked for one closer to home. I checked financials and learned that Wings is best at handling money so we decided to become members. After a slow start, walk-in greeting and reception is non-existent, we were finally recognized by staff and brought in to fill out the paper work. Later, while home, we had some questions and tried to call. . . a phone center - anyway, keyed the extension and got a ring and a beep, hungup and tried again - a ring and a beep - no voice mail greeting, just a beep. How can we know who we're even leaving a voice mail for? The third time I left a voice mail after the beep and got a call back two days later. Next time for questions, I sent an email. . . I sent a resend, finally getting a response. And now recently, I sent an email request on Thursday, it's now Tuesday. . . no response. In conclusion - 1) train staff to acknowledge people who are standing by the door looking lost. 2) add a personal greeting to individual voice mail. 3) respond to email within 24-hours. From a financials postion, Wings is a great CU but from a customer service perspective improvement is greatly needed.

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  Response from the owner

  Hello Terry, we're glad you had a mostly good experience at the Blaine branch but sorry to hear about the difficulty you had getting ahold of someone afterward. We're working to expand our contact options, including better phone times. Another option is using our online chat (clicking the Ask Us button on our website). You can speak with a live person by typing or asking for a Live Agent. The wait times tend to be shorter there. Thanks for being a member and we hope to better serve you next time you need to contact us.

• J

  J. Hudson (PvtHudson1985)

  3.0

  I like Wings, but I wish they gave us an actual phone number for the location, so I wouldn't have to talk to a robot. I want to call the Blaine location directly, yet they seem insistent on making that as difficult as possible.

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  Response from the owner

  Josh, glad to hear you're happy with your membership, but by routing our calls to the call center our branch staff can operate more efficiently. Sorry for any frustration, but we will be sure to pass your comments along to our management team.

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