WinSouth Credit Union Drinkard Dr, Fort Payne, Alabama

WinSouth Credit Union Reviews

3.2 stars based on 7 reviews

Featured Comments:

• T

  T G

  5.0

  I rarely visit the branch due to using the mobile app but when I do they are always so nice and friendly! Best CU around!

  ---

  Response from the owner

  We really appreciate you taking the time to share your wonderful feedback, Mariah! We're honored to be the best in your eyes! Thank you so much for being a part of the WinSouth Credit Union Family!

• K

  Kerry Jones

  3.0

  The ABSOLUTE ONLY (actually two, I thought of one more) reason why I’m not giving 5 Stars is, I want to be able to deposit my checks through the mobile app!! I firmly believe that any major bank or CU has this option but WinSouth!! I love the extra $7.00 per month and no ATM fees!!! If this small detail was added I, along with many others would be very happy!!! I live about two hours away from the closest branch (I hat changing banks/CU’s) so I have to mail my checks in or used a “Shared Branch” and…….well it gets to Gadsden a lot quicker with a stamp (I’ll leave it there.) The shared branch does help, so if WinSouth could PLEASE PLEASE PLEASE add mobile deposit to the app we would be very THANKFUL 🙏🏻🙏🏻🙏🏻! I’ve been told this was in process for at least two + years, and I think that’s more than enough time to add this feature!!! I’ve been with this CU since it was Etowah Steelworkers, so I’ve seen A LOT over the years in changes!!! I do have one more complaint, when a customer gets in a bind (this happens to the best of us) and their account falls negative for 31 days, this account holder can NEVER EVER IN THEIR LIFETIME have “overdraft protection!!” (Where it used to state: “Honor Pay.” Why not grant a little mercy and give someone a chance to redeem themselves??? Let’s say going two, three or four years in good standing each month should be good enough proof that they’ve fixed their issues…ANYONE IN THE WORLD WOULD THINK!! I believe a gradual increase in overdraft limits would be a GREAT REWARD!!! I know one can link Share account with Share Draft to help, but some of us don’t have any money available in savings, example: people retired living on one check per month or disabled one check a month!!! These little things could greatly improve the overall quality of banking at WinSouth credit union!!! Just a couple of suggestions from a long long long time member.

  ---

  Response from the owner

  Thank you for your helpful feedback, Kerry! We are always working to improve our services and we rely on valuable feedback like yours to make them even better! Please feel free to email us at [email protected] with any further suggestions. We are honored by your choice to do business with us and love having you as a member of the WinSouth Credit Union Family! Thanks again!

• K

  Kaitlyn Gardiner

  1.0

  This bank doesn’t deserve any stars honestly I went to the back last Friday to pull out 150 dollars out of my savings and the teller in the drive threw only gave me 50 like you guys need to learn to count and of course I didn’t realize it until I got home bc the teller wrote 150 on the envelope for me bc I also withdrew other money I am not happy

  ---

  Response from the owner

  We are so sorry this happened, Kaitlyn! We understand how frustrating this is and we truly apologize for the mistake. Tellers are required to balance their drawers daily and all outages are reported so please call the Fort Payne office to let them know what happened. We are honored by your choice to do business with WinSouth CU and sincerely hope to have the opportunity to make things right. Thank you, Kaitlyn!

More reviews (4)