WNB Financial Main St, Winona, Minnesota

WNB Financial Reviews

3.6 stars based on 5 reviews

Featured Comments:

• D

  Donald Niebyl

  5.0

  An amazing architectural monument of great historical value.

• L

  Lindzey Bublitz

  1.0

  Small town bank, name change 3x in the last 20yrs, limited access outside of hometown area, strictly follows antiquated policies - no special consideration to long-time (25yr) customers, limited business hours, no added services to compensate for limited business hours (ie., night depository). In this day & age with unlimited access to more & more financial apps & prepaid & reloadable debit cards that compete for consumers with enticing promos, it's a wonder how this old fashioned bank remains in business. WNB Financial doesn't go above & beyond for customers or provide incentives to attract new customers or just retain those they have. I banked here for 25 years - one day I brought in a cashier's check from another local bank and wanted less than 10% of that check back in cash but was denied & offered only what I currently held in account & was advised that standard policy for cashiers check would be 2 days before funds available. A cashier's check is like a guaranteed check so I would expect that if a long time customer brought in a locally drawn cashiers check & needed less than 10% of that check for immediate withdrawal, the bank would accommodate. They ridiculously held to their rigid policy, holding check for 2 days before funds were available. I'm not talking thousands of dollars here either. It wasnt a personal check, I'm not a new customer, I had multiple forms of ID & an account in good standing, in addition to being well dressed & of good demeanor so I found it completely ridiculous that they wouldn't allow any amount for immediate withdrawal. I should have taken my business elsewhere that day but unfortunately this is only one of the customer service fails I experienced with this bank during my 25 years of patronage. Another being the time after my mother passed & I went in with the paperwork to close her accounts. Luckily it was the first time I'd ever had to close accounts for someone that died so I wasnt familiar with the process. Once they learned I was closing the account of deceased, you'd think the personal banker might offer a bit of compassion, extra patience, or even just friendly smile but that wasnt the case here. The woman was rude, clearly annoyed when I asked question about forms of ID needed for me & my mother, and condescending & short in her responses. I left in tears that day after the woman so rudely walked me through the process of closing the accounts. Just a little bit of patience & compassion would have made a huge difference - something I would expect from a 'small town, hometown, friendly bank' they are always so eager to boast they are. This is only 2 of the 5 or so notable fails I experienced with this bank over the years. I've since taken my business to an online service & have no complaints during my 1st year. They gifted me 75$ for opening a new account & provide free overdraft protection, among other incentives! Makes me wish I would have left the joke of an institute that is WNB Financial years ago. I DO NOT recommend this bank & will never return. I look forward to the day they go out of business.

• S

  Sparky #

  4.0

  Love the Lion bank. Great customer service Totally free checking

More reviews (2)