Woodville Auto Finance Woodville Rd, Northwood, Ohio

Woodville Auto Finance Reviews

3.6 stars based on 172 reviews

Featured Comments:

• f

  fernando carthage

  5.0

  Great company I have a couple vehicles from them I would recommend them

• D

  Destiny Mathers

  1.0

  Wish I could give zero stars. Don't trust these guys. Don't follow proper repossession laws. Horrible communication..

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  Response from the owner

  Greatly apologize that you feel this way. Woodville Auto strives to make each customer happy to the best of our ability but sometimes this does not happen. As I can see the name you are using is not a listed customer so we cannot assist to correct any situation that you may be having. We can attempt to help you if you could please forward the situation to [email protected]

• K

  Kisara Whaley

  1.0

  Absolutely horrible. They came and re-posted a vehicle from me that I didn’t even have for 45 days. Which is fine because according to the Several different mechanics I took it to had a blown head gasket and the engine was going to throw a rod at any time. So obviously I don’t wanna pay in a vehicle that’s going to be junk so I have no problem with the repo however they decided to tell me in order to get my purse in my other personal belongings out of the vehicle I had to pay them $85 and bring them the keys. I have no problem bringing in the keys but I’m not paying for my own personal items. So long story short went out there today to get my stuff and the owner proceeded to tell me that he’s going to call the police for trespassing. So I called the police. In the low and behold they had to give me all of my stuff they also couldn’t press charges on me for trespassing. And I didn’t have to pay the $85. Make sure if you get a vehicle from them you know your rights. If I could give them zero stars I absolutely would but then nobody would see my experience

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  Response from the owner

  Greatly apologize that you feel this way and that your vehicle was repossessed. Woodville Auto strives to make each customer happy to the best of our ability but sometimes this does not happen. Unfortunately, after reviewing your account it seems there is more to the situation than you are stating but due to privacy policy we cannot and will not publicize that information. Although by contract there is a bagging and storage fee for belongings after repossession, to work with you it seems that an agreement was made for you to relinquish the key. As stated in the police report on file it shows that you refused to do so, so law enforcement was called. Of which you first denied the officer as well. Your property was regained and it is on file that you will have trespass the next time you are at the facility as laws work certain ways. As well out of respect we would have appreciated you stopping in the office to discuss your situation instead of taking liberty to do as you please on our property. We greatly apologize that you are dissatisfied that your vehicle was repossessed but due to the breach of contract management saw it in the best interest of the company. Any further information that you would like to discuss please reach out to upper management at [email protected]

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