Wright-Patt Credit Union Union Blvd, Englewood, Ohio

Wright-Patt Credit Union Reviews

2.9 stars based on 27 reviews

Featured Comments:

• P

  Preanell Mitchell

  5.0

  I am always greeted with a smile when I visit. The tellers are always helpful and knowledgeable.

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  Response from the owner

  Hello Preanell, Thank you for the 5-star review, we are glad your experience with WPCU is exceptional. We look forward to assisting you in the future.

• M

  Melissa Stone

  1.0

  I understand having security policies to protect the clients but this place is a little over the top. My mother-in-law banks here. Have cashed a few checks she has written me there. Was treated like I had done something wrong last time. Tellers very rude to me. Never been so embarrassed. Told my in law sorry but I won't be taking any more checks from her. Also her ATM card was frozen a few times. ATM kept saying wrong pin even though right pin was being used. Very inconvenient. Just think they should be a little more in tuned to customers needs. Rules shouldn't be so rigid. We do most of my inlaws shopping etc. Wright Patt has made things very inconvenient for her. Wish she wasn't so scared to switch her bank.

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  Response from the owner

  Hi Melissa, We are very sorry to hear about your recent experience with us…we always want to provide a 5-star experience to all our members. Would you be willing to discuss these issues with our team? They would love to hear from you directly. Please email your full name and contact info to [email protected].

• B

  Bonnie Rose

  2.0

  First off Kristy or Chrissy (not sure what she mumbled) EXTREMELY RUDE! condescending and wasn't helpful. Laura on the other hand was helpful and went above and beyond to EXPLAIN the situation to me. I don't deal with car loans and extra fees everyday... clearly I don't know the ins and outs of banking as I'm not in the industry. I have been using WPCU for 20 years, to be screwed out of my own money and then to be spoken to the way Kristy did... I was ready to close my accounts and look for a new bank!

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  Response from the owner

  Hi Bonnie, I apologize that you did not receive a 5-star experience. We always strive to deliver the best experience for all of our members. Please email your full name and contact information to [email protected]. A member from WPCU will reach out to discuss this further, thank you.

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