Wright-Patt Credit Union Enfield St, Cincinnati, Ohio

Wright-Patt Credit Union Reviews

3.4 stars based on 16 reviews

Featured Comments:

• T

  Tina Campbell

  5.0

  The tellers are fast and friendly

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  Response from the owner

  Hi Tina, We are excited that you received a 5-star experience from Wright-Patt Credit Union! We look forward to serving you in the future and thank you for being a member.

• J

  Joshua Fisher

  1.0

  Worst experience I have had at a branch regarding shared banking in the 15+ years I have been doing shared banking. Went to deposit cash into a credit union down in Florida through this location. I guess the teller didn't do their due diligence during the verification process because the cash was sent to the wrong account at the credit union in Florida. Because this was an issue that no one has ever experienced; no one their could really help me out (maybe time to do some remedial training regarding account verification process and what to do if this happens again). This is why the verification process is so important. This has never happened to me before in the past 9 years that I have lived in the area but this was my first time at this location so I guess that was the difference. Because the money wasn't in the account (an account I only use for automotive payments and insurance), the account got hit with an insufficient funds fee. The location manager agreed to pay that fee and sent the money to my account. There is your 1 star for doing that. My credit union tried contacting the branch manager and they would not give my bank the required information because they were not the member, although we had been dealing with this issue for two days so they clearly knew this wasn't a scam call. The Florida credit union had the funds but just needed a receipt with the wrong account number that it was sent to so they knew where to pull the funds from and redirect it to my account. Instead of being helpful, the branch manager decided to run it up their corporate accounting team, but only after I expressed my displeasure. Come on! We had been talking this whole time, just do your job and help me out! Now WPCU's accounting team sent over the information but did not expedite the information as one would think since it was WPCU's fault this happened. So it is essentially going to take a full calendar week to rectify this. That is taking into account that I was very proactive in this process because without that, who knows when I would get the funds into my account, which are suppose to arrive this Friday. If I decide to use WPCU again for my shared banking, it definitely will not be at this branch location. I had been very patient and understanding for the first few days but after hearing WPCU is not expediting the information to my credit union; my patient is gone. Like I was told growing up "actions speak louder than words". If the fault resides with you, than you resolve it the quickest way possible; not just your standard operating procedure. Worst shared banking experience I have had in the 15+ years of using shared banking. Congrats, this branch location gets the award!

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  Response from the owner

  Hi Joshua, This is Ryan with WPCU and I apologize for this situation. We always strive to do the right thing by our members no matter the Member Center location or person helping you. If for some reason the funds do not hit the correct account by Friday, please let me know ASAP. We will figure out why and get it corrected. I can be reached via email, [email protected]. I appreciate your patients and am sorry that we did not take care of you properly. Please use the above email if you would like to talk with our team to ensure this doesn’t happen to you in the future. Thank you for bringing this to our attention and please know we are here to help you in any way we can.

• J

  Jay Stegman

  1.0

  Wright-Patt is not looking out for you, they will lie to your face your, rip you off. They are not part of the Air Force, go to a different place, first go online so you can see how the car dealerships and the predatory lenders work together to rip you off .you will save thousands, like the Wilder group that I went to to buy a car and the lending officer work together that's their job oh, your job is to save your money.

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  Response from the owner

  Hi Jay, We are sorry you feel this way. If there is an issue we can help resolve please send your full name and contact information to [email protected] and a member of our team will reach out to you.

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