Wright-Patt Credit Union W Main St, Troy, Ohio

Wright-Patt Credit Union Reviews

3.9 stars based on 32 reviews

Featured Comments:

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  Dominck Maddox

  5.0

  The manager, Janae’ is extremely helpful, friendly, and professional. And in 12 years of being a member, I never came across one rude teller.

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  Response from the owner

  Thank you Dominck for the 5-star review and thank you for your membership!

• J

  Junell Lynch

  1.0

  I would not recommend Wright Patterson Credit Union to anybody their wait times are unreasonable, their phone system is not user friendly. Not only those issues, but for the elderly population, dealing with them is a nightmare. We have been trying for at least 3 weeks now to access an account that our parent has there in order to pay her bills... all the legal documents have been submitted and I gave them my drivers license FOUR times to prove that I am who I am and legally allowed to transact for an elderly parent. The final straw was when they informed us that the letter from her physician wasn't properly dated to match the notary date!!! What physician office dictates a letter, has the doctor sign it and then has it notarized all in the same day?? In effect, their legal department has called the physician, the two witnesses, and the notary liars. We'll be moving all of our assets as soon as possible. May be we should accuse them of slander and malicious with holding of personal assets!!! No stars for this bank- and by the way, this post would not go through unless I at least clicked on one star. That's no lie either!

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  Response from the owner

  Hi Junell, I apologize for the experience that you have had and can understand your frustration. I would like to have this escalated to our management to see how we can make this right. Please send your full name, your parent's name and your contact information to [email protected] and we will work to get this resolved. Thank you!

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  Debra Ann Jordan

  2.0

  I went the Troy,Ohio Wright Patt and Teller and another customer stated that they was happy not wearing a masks. I was not happy to here that because facing people whom work for the public. I know for a fact the company l work for only 60 out of 100 took the shots. SO CLOVER YOUR FACE! By the way the customer work for AAA.

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  Response from the owner

  Hi Debra, thank you for reaching out to us. We removed our mask mandate as of June 2nd in accordance with Governor DeWine's recommendations. You are still welcome to wear a mask in our facilities if it makes you feel more comfortable. We appreciate your feedback!

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