WSFS Bank W Lancaster Ave, Paoli, Pennsylvania

WSFS Bank Reviews

3.0 stars based on 4 reviews

Featured Comments:

• A

  Antianna Rogers

  5.0

  tHIS HAS TO BE THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED EVER FROM A PLATFORM PERSON IN BANKING, I HAVE NO IDEA HOW THIS MAN STILL HAS A JOB. If you are in the Paoli area the gentleman Naman who works the platform has no emotion at all I lost my mother less than 3 weeks ago this man physically reverse my transaction and hands me my insurance check and tells me to go to Chase bank to cash it! I worked in banking 12 years a large sum of money and he gives me my check bank to go else where? WOW TO have aLL OF MY MONEY AVAILABLE TODAY I get to the office and he intentionally places an extended hold on my check purposely !!! This is a check from my mothers DEATH aren't I going through enough? I am reporting this man NAMAN the manager of that Paoli office to so many different higher up's because this is not customer service this was something PERSONAL he did towards ME! WHAT A RACIAL PROFILE I DID NOTHING TO THIS MAN OR THIS BANK to place an extend hold purposely on an insurance check and to think I brought everything with me my mothers policy her death certificate EVERYTHING! I honestly can NOT believe this

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  Response from the owner

  Hi Antianna, thank you for your feedback. BMT takes seriously your privacy and security. We would like to learn more about your experience. This forum does not provide a secure platform for responding with the details required. Please send us your contact information by completing the contact form on our customer service page at www.bmt.com or by calling 610.525.1700. A BMT representative will contact you and address your concerns.

• E

  Elizabeth R. Dwyer

  1.0

  Useless hours. Closes at 4 pm weekdays ??

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  Response from the owner

  Thank you for your feedback. While our in-person hours are built around branch usage, we also offer mobile and online banking 24/7. Our Customer Service Center has extended hours as well to support customers' needs.

• j

  jacqueline sammartino

  5.0

  I have been with this BMT branch for 30 yrs. I think it’s the training branch for the bank. No one seems to stay longer than a year. I will say the overall impression is they care and are kind and competent. Someone has always taken the time to help me with an issue. Here’s to 30 more years 🥂🍾

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  Response from the owner

  Jacqueline, thank you for the 5-star review! We will pass along your review to the team at Paoli. It will certainly make their day. Best wishes to another 30 years!

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