Yolo Federal Credit Union Lake Washington Blvd, West Sacramento, California

Yolo Federal Credit Union Reviews

3.3 stars based on 8 reviews

Featured Comments:

• S

  Sadie Rogers

  5.0

  TL;DR is I don't know about banking here, but this is hands-down the best place to get a hassle-free and honest car loan, with professional, kind, and helpful staff - a real hidden gem! I've been a borrower with them for 5 years, for 2 different new car loans now. You won't find better rates or better customer service. Long Version: Full disclosure I don't bank here, but I have gone through them for 2 different car loans and they consistently have the best rates and customer service. Absolutely perfect for my needs, couldn't ask for better. Not gimmicky like other credit unions and lenders in the Sacramento area. You have to work in Yolo County, or live there, to be a customer but if you move or change jobs you are grandfathered in. I'm so glad because I was able to take out another loan from them for a new car, even though I switched from working in Yolo to working and living in Sac. Aubrey the branch manager here is absolutely amazing. I came in as a walk-in to inquire about a new loan and instead of having to schedule an appt for another day with the front desk, she overheard and volunteered to squeeze me in. My previous car I had a loan for with them was totaled by a hit/run DUI driver, so I was having to go back and forth between insurance, YFCU, and the dealership like a mad woman for a few days trying to get a replacement vehicle. Aubrey was either always available or got back to me promptly. She definitely made me feel like she went above and beyond to help me out, and I'm so thankful to have such an accountable and trustworthy lender. (Aubrey if you're reading this, thank you again for all your help!) I do agree with technical issues as mentioned by others, but I notice they have made some improvements to their website and it was a much better user interface last month than it was years ago when I first became a customer. But also, as mentioned, their walk-in service and availability by phone or email are amazing, and I'm able to take care of everything I need to that way so it makes up for it. If you're just car-loan shopping, and work or live in Yolo County, they are definitely worth shopping at. You can't beat them. So glad I found them!

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  Response from the owner

  Thank you, Sadie, for your review! We're so happy to hear about your positive experience at our West Sacramento Branch. We upgraded our website a few years ago and are pleased to know that your experience with the new interface was much more user-friendly. Also, we implemented an appointment scheduling system, so members can book an in-person, phone, or video appointment when it's convenient for them. We appreciate your lovely review and have shared it with Aubrey. Thank you for being a valued member!

• A

  Amanda Allum

  2.0

  Constantly having technology issues. One day you can't access your online banking the next you drive all the way to their location to pull out money and they can't give you any of your own money. Didn't do a single thing about it accept say "sorry". Absolutely unbelievable. Go bank with someone else! Update a week later: online banking is down yet again. Can't see my account and it's over an hour to speak to someone. Don't understand how this is acceptable?!

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  Response from the owner

  Thank you, Amanda, for your review. Our Online Banking and Mobile App services have been restored. We appreciated your patience as we worked diligently to find a resolution.

• S

  SOE HAN

  1.0

  We really love this bank and we’ve been using since 2011. I got problem with one of the lady. Her name is Perti. I don’t know what wrong with she. I’m Asian and she is also Asian too. Every time I go there, she looks me down. All of others are super nice than other banks. I live in Folsom but I go there almost every day because all of them are really nice and friendly except her. I was asking to help me when I got there because Petrina was busy with other customer. So I asked her to help me nicely. She said no and she is busy to open 3 accounts. This is the third times she is doing like that. I’m going to be open another bank at Folsom. I won’t go back again.

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