Zia Credit Union Central Ave, Los Alamos, New Mexico

Zia Credit Union Reviews

3.2 stars based on 13 reviews

Featured Comments:

• J

  Joe Dee Hoisington

  5.0

  I have been with Zia since I moved here in the eighties. I have had nothing but wonderful experiences with staff and their products. I can't seeing being with anyone else. Thanks, Dee

• J

  Jacki Archuleta

  3.0

  I always seem to have a problem with the branch in Los Alamos, New Mexico. Employees are usually really unprofessional. I usually try to avoid going to the branch in Los Alamos, unless I really have to and each time I have has been a bad experience for myself. I gave a 3 star because the Española branch has always been a great experience for me. Los Alamos can do a little better on customer service in my opinion. I understand we are tough times right now & no one wants to work but that’s not an excuse to treat customers poorly. Hopefully the customer service will improve in Los Alamos!.

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  Response from the owner

  Jacki, thank you for taking the time to leave us a review. It is reviews from members like you who allow us to learn and grow. First, thank you for your kind words regarding our Española branch. However, we are sorry to hear you have experienced difficulties with our Los Alamos branch. We strive for total member satisfaction, and so we apologize that we were not able to deliver on that front.

• A

  Alec Harrison-Little

  1.0

  Zia Credit Union has been the worst banking experience we have ever had. We have constant issues with this bank. Several months ago, my card was declined because they were having issues with their network. There were no public announcements about this or apologies. I had to physically go into the branch to find out what the issue was. Most recently, my boyfriend’s personal account was compromised. The baking representative said she would cancel his card and order him a new one. Almost a month later and still no card, so he calls them. They say that they will order him a new card since they didn’t order one for him when they said they would. It turns out that now, they canceled his card for our joint account instead of ordering a new card for his personal account, so now he is unable to access money in either account and is stuck using his credit card. These are only two examples of issues we’ve had in the past four years we’ve been members. Not being able to access money is the last straw for us.

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  Response from the owner

  Alec, we'd like to sincerely apologize for any inconvenience you may have encountered during your time as a member of Zia Credit Union. We strive for nothing but complete satisfaction. That's why we are so troubled by the contents of your review. We'd like the opportunity to make things right. Our Call Center Manager, Cynthia, will reach out directly so that we may discuss your issues further. Once again, we apologize.

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