Zions Bank Moab S Main St, Moab, Utah

Zions Bank Moab Reviews

2.7 stars based on 9 reviews

Featured Comments:

• R

  Robert Clifford

  5.0

  Stopped in today to have some documents notarized. Friendly staff.

• B

  Becky Torres

  1.0

  The most disrespectful and unprofessional loan officer Jon Mcknny, it has taken sense September 22 five voice mails, tree email s and still no contact sense he pulled my credit report which mind you is at a 700. Now it Jon prejudice because I am a female or because my last name is Italian. I do not know but I am going to find out.

• R

  Robert Greenberg

  1.0

  Held hostage! I have had a HELOC with Zions since a home renovation project in 2014. My last draw was over 4 years ago. I paid off the balance in 2017. I went to my local branch (Moab) on Friday, 10/8 to close my HELOC. I authorized the $12 fee to be deducted from my Zions checking account and was told that the paperwork would take 2-3 business days to complete. On 10/13 I looked at my account on the internet and saw that the loan was still listed as open and that the $12.00 fee had not been deducted from my checking account. I called Zions Customer Service and asked for help getting the loan closed. The agent was very pleasant. She said that she would try to expedite the matter by sending a message to the people who were responsible but she was skeptical that it would do any good. She did create a ticket. I checked the account again on 10/15. I saw on the internet that the HELOC was still listed as open and the fee not deducted. I called the number listed on the Zions Bank website for Help with existing loans at 2:25pm that afternoon. After waiting a while on hold I was connected to Dane. I explained that I was in the middle of negotiating a mortgage and the open HELOC was holding it up. Dane told me that closing a HELOC often took 30 days and the final paperwork often took 90 days. I explained to him that even a 30-day wait would sink my application and force me to start again with a higher interest rate. Dane said that he would try to expedite a Close Letter and asked if he could put me on hold “for a few minutes”. I waited on hold for 84 minutes and finally gave up. As you can imagine, this is intensely frustrating. I don’t know if a local branch president can exert any pressure on Zions. Robert (Bob) Greenberg

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