121 Financial Credit Union Youngerman Cir, Jacksonville, Florida

121 Financial Credit Union Reviews

3.6 stars based on 23 reviews

Featured Comments:

• A

  Anthony Murray

  5.0

  Great customer service! Always make me feel like a valued member and not just a number! Will continue to recommend friends and family to 121 FCU!

• B

  Beth Mangus

  2.0

  Need to let the customers know what services this new location to Morris and Blanding offer, b/c my Husband went to get money out of the ATM and there is none, he said didn't even look like it was opened yet. Is it? What are the Hours? Do they have a drive thru? Do they have ATM machines? How do we deposit after hours, this was such a bad move on 121's part. The location in OP that they had was perfect.

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  Response from the owner

  Hello - our new location has an ATM/LTM in the vestibule which is available 24 hours to members with their debit card swipe for entry. There is a coin machine in the new branch and it offers all of the same services as our prior location. Unfortunately it does not have a drive-thru. We’ve done our best to communicate this move to our members over the last six months. There are some elements of construction still underway in the parking lot but should be completed by the end of the month. I hope you can give us another chance.

• G

  Gloria Miller

  1.0

  I've changed my banking away from 121 except for my car loan. It gets harder and harder to make that since the bank keeps closing drive thrus. I've had the worst service, including a blond woman at the Touchton branch who couldn't get off her personal call to take less than 10.00 in rolled coins, only 3.00 in pennies. Their coin machine was down so she said I could drive 30 minutes to the Mandarin branch and use theirs. The drive in at Mandarin doesn't exist now. You have to get out and go in the strip mall after you are buzzed in. I called and spoke with a phone rep who walked me through how to set up connecting my bank so that I could do the payment that way. Unfortunately she gave me instructions on how to set up transfers from 121 instead of to them. Back to square one. At this point I'm just thinking refinance on my car payment to another bank even though it's almost paid. The attitudes of some of the employees is really bad and the service! I do not recommend them at all.

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