1st Liberty Federal Credit Union 3rd Ave N Great Falls, Montana

1st Liberty Federal Credit Union Reviews

2.7 stars based on 6 reviews

Featured Comments:

• S

  Samuel Brown

  5.0

  Been a member for 40 years and always have had good service. Real friendly and helpful folks.

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  Response from the owner

  Thank you for your feedback! We truly appreciate your long-term loyalty and value your membership.

• R

  Ryan S.

  1.0

  I've been with 1st Lib for 15 years or so and have been disappointed with the service for quite a while but kept my account open because I had a low interest loan. My last loan is paid off and can't wait to close my account and take my business elsewhere. The last straw was when they over drafted my bill pay account on my last payment by taking more than the payoff on the loan, and then refused to reimburse the overdraft fee for the mistake they admitted was their own. Way to make it an easy decision to leave 1st Liberty! Don't waste your time here. There are plenty of banks and credit unions in this town that WANT your business, and treat you like a human instead of an inconvenience. The attitude you get here permeates from the top, and its sad to watch a bank I used to enjoy doing business with turn to straight garbage.

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  Response from the owner

  Ryan, we're sorry to hear about your experience and apologize for any inconvenience we may have caused. This isn't the experience we want our members to have! If you could reach out to us at 406-761-8300, we would be happy to look into the situation further and amend it where we can. We are thankful for your loyalty to 1st Liberty and appreciate your business.

• P

  Peasant Forge

  1.0

  Got an auto loan through them as a young airman, absolutely awful at getting back to me with any useful info, their website is archaic, they do not respond in a timely manner to anything, and their online accounts constantly have errors, forcing me to contact their unresponsive tellers, im currently on day 3 of trying to get a release of lien letter from them for a car that was paid off a year ago, while I take responsibility for not having the original on hand anymore, it is ATROCIOUS that I cannot access it via my account login nor have anyone simply email it to me within 3 BUSINESS DAYS.

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