360 Federal Credit Union Ella Grasso Tpke, Windsor Locks, Connecticut

360 Federal Credit Union Reviews

3.1 stars based on 29 reviews

Featured Comments:

• E

  Elaine Rossignol-La Russa

  4.0

  The screen on the ATM needs attention. It is difficult to read & dirty.

  ---

  Response from the owner

  Hi Elaine, Thank you for bringing that to our attention. We apologize that our ATM was difficult to read and have since notified our team. Thank you again, 360 Federal Credit Union

• S

  Shane Redinger

  1.0

  Megan West is a terrible employee. Nothing but rude and disrespectful to her members. I go into the office in Windsor Locks to complain and tell them I want to cancel my account, the branch manager Peter said he’ll happily cancel them. Didn’t want to apologize or try to retain me as a customer. He was happy to let me walk with my four accounts. Never do business with this company. Unless you want headache after headache after headache. Even when we took our auto loan out initially. We had to drive 30 minutes to the Enfield branch because they were better at customer service than this terrible branch in Windsor Locks. They don’t care about their customers at all

  ---

  Response from the owner

  Hi Shane, Thank you for bringing this to our attention, for providing top-tier customer service is a commitment we stand to uphold. We sincerely apologize that your experience was less than that of our standards. I can assure you that your business is incredibly valuable to us, and we would like to do what we can to address your concerns and make this right. Please contact our support team at ​​860-627-4200 so we can remedy this situation. - The team at 360 Federal Credit Union

• A

  Amanda Onochie

  1.0

  Do not bank here. Rarely do I write negative reviews but after this experience, I have to agree with those before me. My concern stems from the incompetence* of their representatives. I communicated my situation with the same representative (Tiffany) 4 times if not more during a 4-5 week span. I made payments & arrangements. Though we were in verbal agreement at the end of each conversation [when I would provide a recap & next steps], she would call the next week claiming that the protections I requested (and she agreed to) were nonexistent. She even laughed at one point claiming that I had faulty recollection of what she said. The next set of calls followed suit. Don't bank here. *speaking to true definition of the word not rep's intelligence.

More reviews (26)