ABNB Federal Credit Union Eden Way, Chesapeake, Virginia

ABNB Federal Credit Union Reviews

3.4 stars based on 17 reviews

Featured Comments:

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  Tiffany Harris

  5.0

  The manager is very understanding and courteous. All I can say is I had an issue and she quickly resolved it.

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  Chuck Williamson

  1.0

  Warning to ABNB members military and civilian: I opened a account at the ABNB office in Elizabeth City, NC about 20 years ago when I was active duty at the Coast Guard base. After I retired a few years ago, I was not using the account very often but I had about $360 in savings so I figured it was safe there (it's a savings account after all) so I just left the account opened. So ABNB has a "Inactive account fee" of $15 a month after six months. So they started taking $15 each month until there was no money left, then they charged me over-draft fees when a charge came in on the checking account and the accounts had a negative balance. I never got a letter or phone call from the bank (my fault for not checking my statements closer but I since it's a savings account the money was safe). Once the account went negative they called me to tell I owed them about $80 in over-draft and daily fees. I was able to get them to reverse some of the charges and close the accounts but I fell like they just stole my money. "ABNB - Save your money with us- if you don't spend it fast enough, we'll spend it for you!"

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  Response from the owner

  We’re sorry you feel that you haven’t had a positive experience with ABNB. Since social media is not a secure environment to discuss any account details, please send us a private and confidential message with key information include to our Secure Message Center inside mobile and online banking. If you don’t have an online banking account, provide your best email/phone number via a private message so a representative can reach out to you directly. Thank you.

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  Mary Ronnie

  1.0

  ABNB obviously hires non qualified, non dependable and non trusted bank tellers. When I went through the drive thru to deposit a personal check written out to me it was also an ABNB check the teller never deposited the money into my account but the slip of paper I got back shows that the money was deposited into the check issuer account. When I spoke to the person whom wrote me the check, the money was taken out of their account . So now where Is my money. Now it's Sunday and I realize that my money is not in my account because I tried to purchase groceries and for my card to be declined is Soo embarrassing. What tops it off is they don't even have 24/7 customer service to speak to someone. I have to wait until Monday during business hours. What bank does that. I am are trusting them with my money and when there is an issue you have to wait for business hours. Ummm no way. Also why would someone write a check to have it deposited back into that same account. Uh no one. So why would they take a check written to me but take it out and put it back into the issuers account. None they are obviously not qualified to handle checks and people's money .

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