Acura of Valley Stream Service W Merrick Rd, Valley Stream, New York

Acura of Valley Stream Service Reviews

4.0 stars based on 120 reviews

Featured Comments:

• R

  Rock Mishpacha

  5.0

  I called late Thursday morning because the front right tire was showing low. They told me to come right over. Once I arrived, the “gate keeper” quickly brought the car inside, and walked me inside the office. Richie was my rep, and he was fantastic. I asked if they could cut me a new key and a few other things. Since they didn’t have one in stock, they offered me a loaner car, and told me it would be finished the next day. I was out in 8 minutes. Sure enough, I got a call at 10:00 AM in which Richie explained what the costs would be and what was required. Once I approved, he told me I could show up in two hours. I showed up, paid, and was out the door in 4 minutes. This is what customer service is all about.

• D

  DENISSE LUGO

  1.0

  I am completely disgusted by the way I was treated today in this service center, this makes two times too many and I will not be returning to this service center. I scheduled an appointment for today to get an oil change and to check a noise that's coming from what I believe is the brake system, when I called I specified that I wanted to get them checked because its a brand new car, and I have to deal with this on a daily basis. When I arrived today for my appointment, 30 mins before and first in line, I stated what was wrong and what I wanted to get checked along with getting my oil changed. I get called that my car is "ready" and that they "drove the car and didn't hear anything, so it's fine," I get in my car and drive forward a bit and boom there goes the noise, I explained to them that that was the noise and they reply with "my man we have a lot of cars waiting to be serviced," I am sorry am I not a paying customer? Did I not specify during the scheduling of my appointment and at the time of arrival what was the issue? Was I not the first customer to arrive to ensure that my car was carefully checked? This is the second time I arrive at this service center and I receive the same impression that everyone just doesn't want to work. The customer service here needs improvement or actually get people who want to work!

• G

  GM Clarke

  5.0

  Customer service is bar none! Love going here much better than others in NYC.

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