Advantage Financial Federal Credit Union N St, Washington, District Of Columbia

Advantage Financial Federal Credit Union Reviews

4.1 stars based on 5 reviews

Featured Comments:

• S

  Sean Harris

  5.0

  Wonderful Customer service every since my first day, as an member with AFF. All the staff members here are professional... 💯😁

• D

  Doris “Momma D” Dixon

  5.0

  I've never had any problems. When I visit, theres no lines. I'm in and out. They have excellent customer service skills, people who gets your needs taken care of. All the staff is great. I will always be a member. The location is very convenient. I enjoy myself when I come to take care of my business. Always leaving with a SMILE. Keep up the good work. Sincerely, Miss D Dixon 😁😁😁

• W

  Walter K.

  1.0

  Your branch managers lie to people. I have had problems since day one when I opened my account 5 months ago with check deposit fund availability. I have had state government checks initially held for 14 business days because of a new account hold, regular checks held after 30 days of being open because of a new account hold (how is it still a new account), regular checks held for 5 days, regular checks made available the next business day, and so on. There is no consistency, and all of the above violate your own terms and conditions in your disclosures. The worst lie was the last one in mid-September 2018, where your executive relation person promised me the manager reduced an improper 14-day hold to 5-day hold, but never did it. And when I went to try to close my account, I was told I could not just because of this improper hold. I can tell you I will never use your services ever again. You are worse than a bank. Oh, and one more thing - why do you have an automatic 14-day hold on everything check deposit wise in your system. This is absolutely ludicrous and should be on a case-by-case basis. I think a small check ($50) is okay to have a 5 business day hold for US banks, but $2000 checks may need more scrutiny. Same for the system in processing government checks (or your inept tellers not putting it in correctly). But I guess only blanket policies apply here. Perhaps this might get your attention to fix the problems, but I doubt it. People, stay away from this place!

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