Advantis Credit Union Se Woodstock Blvd, Portland, Oregon

Advantis Credit Union Reviews

3.0 stars based on 31 reviews

Featured Comments:

• T

  Tarun Gudz

  5.0

  I love this branch! Great location and the technology makes it a breeze to be in and out. The staff are always friendly. Nice addition to the neighborhood!

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  Response from the owner

  Tarun thank you for this feedback and for your membership! We love hearing how happy you are with our Woodstock branch staff and technology.

• K

  Kalen Entiken

  1.0

  Worst Customer service ever!!!!!!! I called them up do to me paying a bill and the company wont take my payment do to my zip code not being correct from my bank. So I call Advantis and nurelain asked for me to verify cvv # birth date and full address which i gave. And Nurelain says how can i help you. I told her my issue that i want to see what zip code they have on file. She goes ok go ahead and verify it with me i said i just verified my info with you (cvv,bd, FULL ADDRESS!) and she wants to play games. I tell her are you kidding me i just gave you my address i need to find out what YOU are looking at as a ZIP CODE. and she says go ahead and verify. I tell her this is unacceptable customer service. and i want to speak to a supervisor and Diana #1417 comes on the line and says i need to give them the zip code. So i gave it to her and guess what. it took 30 minutes just to get this info. Moral of the story. I sell cars for a pretty big dealership and every single customer that sits IN front of me will here thit story in detail. With a little stretch of the truth. I will cancel account and take my chances else where. That was terrible for them to do. It sucks i have to give even one star! This credit union sucks !!!! Now on to facebook, Instagram yelp!

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  Response from the owner

  Hi Kalen, we are very sorry to hear this feedback and have shared this internally with our team. We would welcome you to contact a supervisor in our Member Solutions team at 503-785-2528 as we'd like to learn more and do everything possible to assist you. Thank you for your membership and for reaching out to us.

• A

  Anne R Whiting Sakakibara

  5.0

  I’ve been a member of Advantis for 10ish years and I’ve had nothing short of excellent customer service. Today, Bernadette helped me and truly connected - making me feel at ease with my transaction which I had built up to be stressful. I have my checking, savings, mortgage (and refinance), and HELOC all through Advantis and I’ve always gotten great service and rates. To those that complain about the video tellers, I don’t get it. They’re easy to use and helpful. Any time I’ve needed something that a digital teller can’t accomplish, there’s been someone ready to assist me in the branch. I love the Woodstock branch and Advantis as a whole. Thanks for being on my team and supporting me through thick and thin.

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  Response from the owner

  Hey Anne! Thank you for sharing your experience with Advantis. I'm glad to hear that Bernadette was able to assist you. Thanks for being an Advantis member!

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