Advantis Credit Union Ne Butler St, Hillsboro, Oregon

Advantis Credit Union Reviews

3.4 stars based on 17 reviews

Featured Comments:

• S

  Sheila WC

  4.0

  The senior advisor has been consistently courteous, efficient and prompt in responding to my varied banking needs. I only wish they had 24 hour banking express by phone as well! The staff share the same attitudes.

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  Response from the owner

  Hello Sheila! Thank you for sharing your feedback. Our telephone teller service is available 24/7. If you have any questions, please reach out to us at 503-785-2528. Thanks!

• E

  EM

  2.0

  Polite and helpful local staff. Been with this credit union for 20 years, and it was good for many years. However, in the past few years they (the main office, i.e. those in charge, not the local staff) have changed the credit card service provider and problem after problem has ensued. Sadly, I have loans through this credit union, though as soon as they are paid off, I am changing to a different credit union. I called about a problem accessing my credit card info online a few days ago. It says that my card has been “transferred” and gives the wrong balance. I was told a different balance than the one that shows up in the summary online, but I cannot see the list of transactions. The representative lied about when my supposed new card - which I had NOT asked for - was on its way. When I called, there were 49 people ahead of me, so I used their call back feature. It took them 50 minutes to call me back. After asking if others were as unhappy as I currently am about this supposed credit card upgrade, I was told yes. An email today tells me my new credit card will arrive within 14 days. After it arrives and I activate it, I will supposedly see my transactions online again. I am not holding my breath… Since changing credit card service provider two-three years ago - which itself was a terrible experience with payment complications and other annoying problems - there have been too many bad decisions from the management of Advantis Credit Union. Cannot wait to leave them behind.

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  Response from the owner

  Hi MarP and thank you for reaching out and sharing this important feedback. We appreciate your long-time membership with Advantis and that you enjoy working with our local staff. We’re sorry to hear about your recent experience and would like to assist you further. Please reach out to Samantha, a leader in our Member Solutions Center, directly at 503-210-2637. She is standing by and ready to assist you. The credit card upgrade occurred on October 1, and thus far we’ve received positive feedback from members regarding the new card options available. We haven’t heard feedback specific to what you’ve shared here, so it would be very helpful to talk with you more to learn about the challenges you are having. We look forward to talking with you soon, and thank you again for your membership.

• R

  Rich Osterlund

  1.0

  I HATE the new interactive machines. They are not personal, take to much time. and you can't get 50's or 10's from the machines. That means you have to spend more time and see a person and get your bills exchanged

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  Response from the owner

  Hi Rich! We're sorry to hear that you have not enjoyed our new interactive teller machines. While they are a machine, the tellers on the screen are local Advantis employees that work in our admin office in Milwaukie. We will pass along your feedback regarding the bill denominations. If you have any other issues, please don't hesitate to call us at 503-785-2528.

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