Advia Credit Union Gratiot Blvd, Marysville, Michigan

Advia Credit Union Reviews

4.0 stars based on 13 reviews

Featured Comments:

• B

  Brian McGuire

  5.0

  Amazing customer service! Riley was such a great help with getting an issue resolved.

• G

  Guy King

  1.0

  Not a member, as my credit union is out of town. Simple request to trade a tenner for a roll of quarters. I was shunned out of the building. Another teller offered to help, but was told no by my teller. Have considered moving to this closer credit union. However will not work with them.

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  Response from the owner

  Hello Guy. We are sorry to hear about your unfavorable experience at the branch. We will be sure to let the branch manager know of the situation. Please send us a PM with your contact information and we will have the branch manager follow up with you on the situation.

• S

  Splattaflix

  1.0

  Miserable experience every time I went in there. The fees, the incessant phone calls, and the constant attempts to sell you things are annoying, but that is not specific just to this location. All Advias in the area are like that. Honestly, how many products do I need to use, how deeply do I have to be involved with Advia, before my account is good enough, and they will stop harassing me to do more, do more?! My problem specific to this location is, if you go when there’s any kind of rush, you’ll be in line forever. I can see the manager sitting at her desk, so I know she can see me and everyone else in line. She doesn’t do anything to help or get things moving faster. She doesn’t even acknowledge us. So don’t visit this location on your lunch break or while under any kind of time crunch. You’ll be late and mad. Plus they got rid of, or couldn’t keep, my very favorite person to deal with, Katy! She was more professional and helpful than the actual manager! I guess she finally realized that she was worth more. Overall, a lousy branch of a lousy establishment, and I am so glad I took my account elsewhere. Avoid. UPDATE: as you can see below, Advia just tried to reach out to me about this negative review I left, and asked me to call or email them to discuss my issues with the credit union...more than 6 months after I posted this review. I'm not going to waste my time since it is apparent that fixing these issues isn't a priority for them, but I'd just like to point out that I left positive reviews for Genisys credit union on both Google and Yelp, and Genisys thanked me for my review on both sites- one the same day, and one the day after. I find this to be a great example of the obvious difference in quality between Advia and a credit union that actually cares about its members.

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  Response from the owner

  Thank you for your review. We are sorry to hear about your experience. Please send us an email to [email protected] or give us a call at 844.238.4228 to discuss your member service. Thank you for your membership with Advia.

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