Affinity Plus Federal Credit Union University Ave, Minneapolis, Minnesota

Affinity Plus Federal Credit Union Reviews

3.9 stars based on 51 reviews

Featured Comments:

• J

  Jill Barrette

  5.0

  When looking for a new credit union last year I was recommended to try Affinity Plus by my best friend after she had enjoyed her experience with them. I was able to sign up for an account hassle free, and when I had questions the staff was friendly and available with little wait both on the phone and in person. Their online banking is far more user friendly than my previous credit union, and their fraud prevention features such as text alerts and the option to freeze your card are super handy. When my brother moved to the area from out of state I was confident in recommending he open an account here.

• D

  Donald G

  1.0

  My account was over drafted $8. I was then charged $35. My account was then restricted and I was told I had to come in and pay off the negative balance physically to have access to my account and I was unable to do online. This branch isn't open when I'm off work, so how am I supposed to do that exactly. That's the exact reason my people use online banking. So seriously how am I supposed to do this? Also there was absolutely no notice. No letters in writing. Email or text. They just restricted my account and I had to call to get an answer for which I was on hold for 20 minutes to have someone essentially parroting what someone else was telling them.

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  Response from the owner

  Donald G, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (800) 322-7228 or visit us through Live Chat on our Website where we can look for a resolve. ^Jamie

• C

  Chris Hanson

  1.0

  Their customer service is impossibly slow. This was true before covid. They also have a tendency to make poor decisions to try and improve efficiency. For example, at Roseville branch they made the bright decision of removing two teller stations in favor of two atms. I have literally never seen a line for the atm, for which they have 3 mobile and 1 indoor atm now. I have waited in line for almost an hour at their drive thru tellers.

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  Response from the owner

  Hi Chris, we appreciate you taking the time to share your feedback. We've shared it with branch leadership. We're always looking for ways to improve. And we'd be happy to walk you through some self-service options the next time you visit so that you can avoid the wait in the meantime. ^ashley

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