Alaska USA Federal Credit Union Sw Barton St, Seattle, Washington

Alaska USA Federal Credit Union Reviews

4.1 stars based on 5 reviews

Featured Comments:

• H

  Harlow Marie

  5.0

  5 stars for being open 7 days a week! I don't bank with them but I do with a sister credit union so I'm able to go to Alaska CU for deposits & take out money etc. The employees are nice and helpful as well!

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  Response from the owner

  We're glad to hear that we met your expectations, Harlow. 😊 Thank you for taking the time to review us!

• D

  Daniel Pepka

  1.0

  Atm charges $3 to use it even if your bank is another credit union. Ive never encountered a credit union atm that has done this. F- , 0/10 would not reccomend.

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  Response from the owner

  Hi Daniel, thank you for your review. ATM fees are assessed by the owner of the ATM and not Alaska USA. Our members have access to fee-less ATM withdrawals from any AlaskaUSA or AllPoint ATM. To find an ATM that is within our network, that wont charge a fee, please feel free to use the following link or call our 24/7 member Service Center at (800) 525-9094: https://www.alaskausa.org/service/atms.asp#ATMs

• B

  Bill Ray (BillRayDrums)

  1.0

  I truly do feel rotten writing this, as the staff there are very sweet and kind folks but it's a situation that we seem to be at loggerheads over that's got me pretty upset. A couple of weeks ago I went in to make a deposit; I normally bank with a CU in another state, one that's outside of their network so when I need to make a significant deposit into AK USA FCU, I must first get cash back on a purchase (like a pack of gum or some necessary groceries) in the maximum amount ($300) and that costs me $3. Then I have to go to their ATM and pull $400 (with a $3 surcharge, since I'm not "in network"). I could do it other ways but in the name of convenience, I just grin and bare it and eat the $6 it costs me. Except their ATM, the one that says "Alaska USA FCU" right on the top, ate $20 of mine and they seem to be confused as to how to handle this discrepancy. They told me I have to "fill out a form with my bank" and dispute the withdrawal or something to that effect. Basically they are putting the onus for their equipment failure into MY hands and MY CU. So two weeks later (last night, 4/18/19) I go in to take care of some business and that $20 popped back into my mind and the woman who opened my account (Tessa) was there, very friendly and kind, always remembers my name... I asked her what could we do about it and I got pretty much a non-answer as I was walking away. So I turned on my heel and began pressing the matter and again, I got the whole "contact your lending institution for a solution"... I made a remark about this getting "kicked down the road, swept under the rug, etc..." and left with two people staring blankly at me. So I go home and somewhat miffed, I write a post on their FB wall detailing my experience. Instead of contacting me via PM or phone or email, they reply in a comment to my post, as if to save a bit of face regarding the fact that I've taken this "to the streets". So, they pretty much refused to refund the $20 that their ATM didn't dispense, and I'm going in to close down both my accounts. Cause/effect. And I'm a new customer, not even three months. Hey, better to learn early, right?

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  Response from the owner

  Hi Bill, we are very sorry to hear about your experience and understand your frustration. It sounds like our team was able to resolve the issue and credit back your funds. Thank you for bringing this matter to our attention. We hope to see you again soon for a much more positive experience!

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