Alaska USA Federal Credit Union W Bell Rd, Glendale, Arizona

Alaska USA Federal Credit Union Reviews

3.8 stars based on 13 reviews

Featured Comments:

• S

  Sheila Gwizdak

  5.0

  I just had the privilege of working with Leanna Gray to buy a home in Arizona. We started this process out of state to get a jump on buying a home before getting here. She was incredibly responsive, even on the weekends! She worked diligently to stay on top of all of our paperwork to make sure everything went smoothly. The timeline started getting pretty tight because of the sale of our old home, but there she was, every step of the way, even responding to emails at nearly 9 pm to make sure we had everything ready to record the next day! It’s always nice during these times to have someone you can trust to work so hard on your behalf. HIGHLY RECOMMEND!!

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  Response from the owner

  We're so happy to hear that, Sheila! Thanks for taking the time to leave a review. 🙂 We'll share your comments with the appropriate manager. Congratulations on your new home!

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  M G

  1.0

  Financed $75k vehicle loan through AlaskaUSA FCU. We sent in our insurance verification the week we purchased the vehicle after we received account numbers. It has taken the past three months to get them and their broken system to recognize our insurance, culminating in them automatically charging us for insurance. I re-sent in my insurance policy a fourth time, and had my State Farm agent do it again as well. They FINALLY recognized it. The first CSR sent me to an automated system death sentence rather than actually listening. I plan on refinancing now and this company will never see another penny of mine. Recommend that strongly consider avoiding. The customer service was not helpful.

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  Response from the owner

  Thanks for taking the time to share your negative experience with us. That sounds very frustrating and we're sorry to hear that it happened to you. We're glad the issue was ultimately resolved, however, we will forward your experience to upper management for review as it is not up to our service standards. If you'd like to speak with someone about your experience, please send a good phone number to [email protected] so we can contact you directly. Again, we sincerely apologize and hope you will consider us for future loans.

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  nick cianciola

  1.0

  Absolutely terrible company, location and service. Your employees on the phone and in person are rude, disrespectful and unintelligent in addition to being poorly trained. When you call the call center for help, they will put you on hold for long periods of time until you just hang up because they don't want to nor know how to deal with customers or issues. If you don't hang up - they will transfer you blindly to a voicemail. Everytime I walk into this branch nobody says hello or greets you and they have absolutely ZERO hustle or time management skills. Be prepared to wait around forever.

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  Response from the owner

  Hi Nick, we’re sorry to hear about your recent negative experience with us. We will be sharing your feedback with the appropriate department for review. We also apologize for the long call wait times—we have been experiencing higher than usual call volumes due to members choosing to access their accounts over the phone instead of inside a branch. If you still need assistance and would like us to give you a call directly, please send a good contact number to [email protected]. Thank you!

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