Aloha Capital Arapahoe Ave Building D Boulder, Colorado

Aloha Capital Reviews

4.2 stars based on 14 reviews

Featured Comments:

• L

  Lift Nation US

  5.0

  I am a buy and hold investor in central Florida. I have closed a variety of purchase loans, cash out refinances, and delayed purchase loans with Aloha Capital. I recommend them highly to real estate investors. They keep there word on the pricing and the timeline of transactions. Patrick is an absolute pleasure to work with! -Julian Chavez

• C

  Complete Home

  1.0

  Terrible experience. Service department terrible. Still waiting for refund 34 days after closing

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  Response from the owner

  Lesley, I want to fill you in on a few things you may not realize so that you have the full story. I attempted to call you twice, left a vm and have not received a call back. 1) Aloha Capital is not the servicer of the loan. Scott, the Servicing Manager at the Aloha Capital servicing has been attempting to help negotiate on your behalf with the servicer (BSI) of the loan. Aloha Capital, nor Scott has full control over the timing of payoff statements, reduction of prep payment penalty or waiver of late fees. 2) You sold a property that had a loan with a 3 year prepayment penalty during year 2. The prepayment penalty is defined in your loan docs and the original terms provided as 3% if paid off in year 1, 2% if paid off in year 2, 1% if paid off in year 3, no penalty if paid off after year 3). 3) You requested that a late payment charge be removed from the payoff (the late payment did occur), Scott told you he would attempt to get this waived and this was denied by the servicer. 4) Scott and Aloha assisted with the negotiation to reduce the prepayment penalty from 2% to 1% since you loan was paying off in the 10th month of year 2. You were notified that we successfully negotiated this for you. BSI was told to notate this reduction of prepayment on your account at BSI. 5) When the official loan payoff was sent to title from BSI for your property sale, BSI made an error (not Aloha Capital) in charging 2% prepayment penalty instead of 1%. Again, Aloha Capital is not the servicer, did not make the error and is not responsible for reviewing the accuracy of the payoff. You should have had sufficient time to review the payoff before the title company finalized the settlement statement. We would have been happy to assist you with communication to BSI to get it resolved. 6) Upon notification that the payoff statement had 2% instead of 1% prepayment penalty, the Aloha Capital team including Scott made immediate phone calls and emails on your behalf to BSI to resolve. 7) BSI communicated that they would cut a check for the 1% excess penalty collected and send via USPS with the timeframe of when you would receive it. You then proceeded to contact BSI and Aloha multiple times asking for status of the check well before the check would have been physically possible to arrive. Below is the email from BSI: “Good Morning! Sorry about the late reply, our offices were closed yesterday in observance for New Years. Please see below info in regards to the check that was mailed. Letter states the borrower would receive the check within 15 days, please note that we have two holidays within that time period and Sundays are not included in the time frame. The letter was printed on 12/18/2021 which was a Saturday, it wouldn’t have been mailed out until Monday December 20th (Day 1) January 8th 2022 will be the 15 day mark. This time frame isn’t out of the norm with our time frame and the request to waive the PPP, the PPP was just approved on 12/16/2021. Please email me if you have any questions. 8) You left a negative review of Aloha Capital the last week of December 2021 that we responded to with details of the actual circumstance. You then deleted that and left two negative reviews (one from you personal and one from your business) stating we are holding up a refund check. 9) BSI has sent you a check for 2% instead of 1% refund. Based on the above activity, the check you are receiving is more than what you should be receiving and should be cancelled and resent with the correct amount. Best, Kevin Hill COO of Aloha Capital

• L

  Lesley Balderson

  1.0

  Do not use this company still waiting on refund of 8100. It’s been 34 days after closing!!!!!!! I caught the error aloha capital never mentioned it. No one is helping me get this resolved except for Patrick that took my loan application!!!! Scott in servicing not responding to emails. Sorry I ever used this company !!!!

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  Response from the owner

  Lesley, I want to fill you in on a few things you may not realize so that you have the full story. I attempted to call you twice, left a vm and have not received a call back. 1) Aloha Capital is not the servicer of the loan. Scott, the Servicing Manager at the Aloha Capital servicing has been attempting to help negotiate on your behalf with the servicer (BSI) of the loan. Aloha Capital, nor Scott has full control over the timing of payoff statements, reduction of prep payment penalty or waiver of late fees. 2) You sold a property that had a loan with a 3 year prepayment penalty during year 2. The prepayment penalty is defined in your loan docs and the original terms provided as 3% if paid off in year 1, 2% if paid off in year 2, 1% if paid off in year 3, no penalty if paid off after year 3). 3) You requested that a late payment charge be removed from the payoff (the late payment did occur), Scott told you he would attempt to get this waived and this was denied by the servicer. 4) Scott and Aloha assisted with the negotiation to reduce the prepayment penalty from 2% to 1% since you loan was paying off in the 10th month of year 2. You were notified that we successfully negotiated this for you. BSI was told to notate this reduction of prepayment on your account at BSI. 5) When the official loan payoff was sent to title from BSI for your property sale, BSI made an error (not Aloha Capital) in charging 2% prepayment penalty instead of 1%. Again, Aloha Capital is not the servicer, did not make the error and is not responsible for reviewing the accuracy of the payoff. You should have had sufficient time to review the payoff before the title company finalized the settlement statement. We would have been happy to assist you with communication to BSI to get it resolved. 6) Upon notification that the payoff statement had 2% instead of 1% prepayment penalty, the Aloha Capital team including Scott made immediate phone calls and emails on your behalf to BSI to resolve. 7) BSI communicated that they would cut a check for the 1% excess penalty collected and send via USPS with the timeframe of when you would receive it. You then proceeded to contact BSI and Aloha multiple times asking for status of the check well before the check would have been physically possible to arrive. Below is the email from BSI: “Good Morning! Sorry about the late reply, our offices were closed yesterday in observance for New Years. Please see below info in regards to the check that was mailed. Letter states the borrower would receive the check within 15 days, please note that we have two holidays within that time period and Sundays are not included in the time frame. The letter was printed on 12/18/2021 which was a Saturday, it wouldn’t have been mailed out until Monday December 20th (Day 1) January 8th 2022 will be the 15 day mark. This time frame isn’t out of the norm with our time frame and the request to waive the PPP, the PPP was just approved on 12/16/2021. Please email me if you have any questions. 8) You left a negative review of Aloha Capital the last week of December 2021 that we responded to with details of the actual circumstance. You then deleted that and left two negative reviews (one from you personal and one from your business) stating we are holding up a refund check. 9) BSI has sent you a check for 2% instead of 1% refund. Based on the above activity, the check you are receiving is more than what you should be receiving and should be cancelled and resent with the correct amount. Best, Kevin Hill COO of Aloha Capital

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