Altura Credit Union Campus Pkwy, Riverside, California

Altura Credit Union Reviews

4.6 stars based on 6 reviews

Featured Comments:

• D

  Daniel C

  4.0

  Altura is a great credit union. I’ve been a member since 2015 if I’m not mistaken. Lines aren’t long like other banks and they’re very resourceful when it come to their auto loans. It’s a 4 star for me though because I can never get ahold of their home mortgage loan person Tianna. I call about once a week for almost 2 months and leave all my contact information so she could get back. Her voicemail says she’ll get to you within 24-48hrs but it’s been 2 months. I wanna go with Altura for mortgage loans but I can’t ever get a call back unfortunately. Other than that Altura is a good CU, their Uphora CC has a low APR in my opinion and they started me off with a higher credit limit than I expected. Overall a 4 for me. This rating is based of their customer support not necessarily each branch, but nonetheless the branches I’ve gone to and they have all treated me fairly just as I would expect.

• A

  Alexander Ackerson Garcia

  1.0

  They will not approve loans promise you that!!!

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  Response from the owner

  Hey Micheal. For credit cards and personal loans we typically require a credit score of 640, and for all of our other loans we require a 600. We also check credit history, income, etc. There are many factors that go into our decisions for funding loans. If you would like to know why yours did not get approved, you can always call our sales team, 951-571-5014. Thank you.

• A

  Anthony Ramirez

  3.0

  THE WORSE customer service I have ever experienced. I rarely say that about any institution given that I don't get annoyed that easily. I understand they have to verify information with customers before doing any kind of over the phone transactions, etc. But when it comes to a simple car loan payment you would think it would be easier than withdrawing or transferring money between accounts. I spent 1 hour and 45 minutes trying to make a car loan payment, giving the agents the correct account number and member number, etc. I finally explained to the last agent I spoke with how I was transferred to the wrong department, rolled back onto the system again and wait for another 20 minutes for the next agent only to be told that I did not have the correct loan account numbers and need to be transferred to another agent. Ended up with the last agent screaming at me to "JUST GIVE ME THE ACCOUNT NUMBER" - while I was explaining to her what was happening and I do not want to be transferred again, PLEASE! That was a really long stressful phone call. So! All this happened because they placed a red flag on my account because I did not get back to them in time with a verification amounts of deposits / withdrawals into my other bank in order to have automatic payments withdrawn from that other institution. I finally learned all this after asking for a supervisor as to why I was given the run around and being hung up on, transferred, and put back onto the system to wait for another agent. So, word to you all!! From my experience, get back to Altura ASAP when you get those verification deposits / withdrawals into your other back when making automatic payments. I guess it's their way of providing account security as much as possible to keep your personal information safe.

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  Response from the owner

  Hello Anthony! We're so sorry for causing you frustration. Rest assured, we are currently working on improving our phone systems and the service we provide via our call center. Your feedback is extremely valuable and we appreciate you providing it to us. We will keep it in mind moving forward with our improvements. Member security is a top priority for us and we appreciate your understanding in how we use caution with sensitive account information. Regardless, we will try our best in the future to improve how we address situations like this. Thank you!

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