Amarillo National Bank S Taylor St, Amarillo, Texas

Amarillo National Bank Reviews

3.1 stars based on 31 reviews

Featured Comments:

• C

  Christopher Clark

  5.0

  Truly remarkable customer service! Melissa M. at downtown branch in the check department treated me like a genuine human being. Over the course of several days, I was passed around between several representatives who expressed only an aphetic attitude. Melissa turned the ship around and saved the day with her proactive customer service. Thank you A.N.B for employing a stellar human being who went above and beyond the call of their position.

• J

  Jonathan Sumner

  1.0

  They let their tellers play with their customers money and if you complain that close your account and send your money to you through check, causing you to lose access to it. This bank doesnt care about their customers, they treat them like garbage and encourage their employees to walk over people. The bank VP closed my accounts because he's "known that branch manager for 26 years". It doesn't matter if she runs her branch in a way where her tellers can gate keep their customers transaction based on popularity. Ralphie, at 24th and Grand, is a horrible person and should be fired for his behavior, but they like his style. Go there if you want to be treated very poorly.

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  Marielle Parmelee

  1.0

  Extremely frustrating and unprofessional. I traded in a vehicle and the old and new loan are through this bank. This trade took place last Saturday so six days ago. My payment for the old loan was withdrawn from my account today. When I called to ask if there was anything they can do since that loan is being paid off the girl said one second putting me on hold for about 8 minutes just to pick up saying yeah there’s nothing we can do for you. You’re still liable for that loan and if you don’t make that payment it’s going to show up on your credit as not paid. What she doesn’t know is I majored in finance in college and know she was lying. There’s a grace period for the loan payment where it doesn’t get reported on your credit history that is more than enough time for them to get the paperwork processed and not overdraft my account while they’re waiting on the new paperwork to be processed. I asked her “so there’s absolutely nothing you can do to help me today?” She said “no” and I said okay and as I went to say thank you have a nice day the girl hung up on me… it’s extremely frustrating when your own staff doesn’t understand how a basic car loan functions and then has such terrible customer service they don’t say anything and hang up on you mid sentence. As I studied finance I also know within the first two weeks of a loan you can still shop around too without it impacting your credit so guess who’s shopping around for a better loan with a bank that actually knows what they’re doing and how to talk to people. I will add that other interactions where never quite this bad. Although the only other interaction was calling them to ask them to send me the paper to fill out to sign up for auto pay. Hoping to find a comparable loan elsewhere so I never have to be treated like that as a customer ever again.

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