America First Credit Union Topsy Ln, Carson City, Nevada

America First Credit Union Reviews

3.1 stars based on 15 reviews

Featured Comments:

• B

  Brandon H

  5.0

  Credit unions are always better than setting up checking and savings accounts. America first has low interest rates and friendly staffing been banking there for years and they're opening up a new location in Sparks coming soon 🙌🙌 holla

• C

  CODY SHELTON

  1.0

  This is by far the worst financial institution I have ever dealt with. I have dealt with several financial institutions in the United States as well as overseas and I have never been as poorly treated as I have been with this credit Union. To start with all I did was get a loan and they couldn't fund it within 30 days so I had to resign the contract. They then sent me the wrong information to log into the web account to make my first payment. Customer service at one point called me to see if I would be interested in refinancing my car or anything else with them and when I said no because I've had issues from day one the customer service lady didn't say another word and just hung up on me. Tonight I went to make the first payment on my loan it took me 45 minutes to even get set up to do it and when I wanted to transfer from an outside institute the credit union made me go through so many verification steps that it was almost ridiculous and then when I finally was able to do it because I didn't know where my mother lived because I haven't spoken to her since 2008 they put a hold on my transfer and wouldn't let me make the payment. So I decided to eat the cost of using a debit card which they said was $8 just to make my loan payment. At the end of the day it boils down to I have had nothing but issues with the bank nothing but disrespect and they have done nothing to prove that they care about me or my business. And I am already looking to refinance this loan out of this Bank. Thank you for replying. It's would love help with this, the problem being I spoke to customer service and they did nothing to help. If anything they made the situation more frustrating. This is still by far the worst bank. The online system is constantly not working and I can't ever talk to someone unless I sit on hold for well over 30 minutes

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  Response from the owner

  Hi Cody, we apologize for any frustration. If you would please send us an email to [email protected], we would love to help resolve any issues.

• J

  Joshua j. Cook

  1.0

  Hands down the worst customer service I've ever experienced do not get a car loan from this company you've been warned.

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