Apple Bank Grand St, New York, New York

Apple Bank Reviews

1.8 stars based on 7 reviews

Featured Comments:

• B

  Barbara Brull

  1.0

  Do not open an account at Apple Bank I am a disabled woman that was treated very unfairly at my branch and Grand Street I was told to walk to a post office and fix my problem when they could have fixed my problem where they were without even recognizing that I was holding a cane and I had a disability they did not help me at all I let Apple Bank go I'm at another bank now please don't go to Apple Bank

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  Response from the owner

  Thank you for reaching out to us, Barbara Brull. We regret any inconvenience you experienced. Please contact us at 914-902-2775, if you would like to discuss this matter further.

• O

  Oleana WD

  1.0

  I initially had a less than professional encounter when trying to open an account. For some reason, I thought that since it was during the quarentine that they'd be more accommodating, however there was a distinct lack of interest detectable. I was told what documents I needed for the type of account I was opening. I had a very difficult time obtaining the document due to quarentine restrictions, but did return with the document and then was told I needed an additional document. SERIOUSLY! What type of novice customer service is this? Travelled 6 hrs 6 hrs rd tp to get the document during quarentine to be told I needed another document that should have been explained in my initial meeting. As if my risking breaking quarentine once wasn't bad enough. Although it's a small community Bank it's unfortunately apparent they're not keenly interested in gaining new accounts. Decided to check reviews, and to my surprise others have also been on the receiving end of this poor professional demeanor. It's worth walking to a more accommodating bank nearby.

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  Response from the owner

  Thank you for reaching out to us, Ms. Oleana. Please accept our apologies for the issues you faced during account opening. Please provide us with your contact information and we will have a Bank Representative reach out to assist you.

• G

  Gladys S

  1.0

  Opened an account here because is the only bank near where I live, the worst bank ever, waited a month for the the debit card that was supposed to come within 5-7 business days and after a month of waiting I went back to the bank to inquire only to be told by the same person that opened the account she forgot to put in the request for the debit card. Unbelievable as to how such irresponsible worker is allowed to continue working in a place where she is so negligent and get away with such irresponsibility.

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  Response from the owner

  Ms. Colon, we apologize for providing you with a negative customer service experience. Please reach out to our CustomerLine Department at 914-902-2775 to speak further in regards to issues you experienced with our staff and services. Thank you.

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