Arapahoe Credit Union Centennial E Arapahoe Rd, Littleton, Colorado

Arapahoe Credit Union Centennial Reviews

3.4 stars based on 62 reviews

Featured Comments:

• K

  KylenEmily McIntyre

  5.0

  Arapahoe Credit Union was absolutely amazing, I couldn’t have asked for a more seamless process when refinancing my vehicle! I purchased my Hyundai Tucson shortly after having to claim bankruptcy, I haven’t even owned the vehicle for a year and Arapahoe Credit Union was able to refinance my loan, lower my interest rate by almost 9% and in turn lowered my car payment. If you are looking for an easy loan process and being treated like you are a valued customer regardless of your credit score this is definitely the place to go!

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  Response from the owner

  Hi Kylen, I thoroughly appreciate you taking the time to review us and lend us a kind review. If you ever need anything, we will be around! Best and thanks, Sean ACU Communications Thank you immensely for the kind review! I am glad we could help. Best, Sean ACU Communications

• B

  Brooke Jones

  1.0

  Disappointed in the tellers ability to problem solve something very simple. But more disappointed in the manager!

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  Response from the owner

  Hi Brooke, Please forgive the delayed response. I have been trying to research this issue with the managers to provide an accurate response. However, the closest account I can find hasn’t had noted contact since the beginning of March, so I do not believe I am on the right track. If you would allow it, I would like to have a member of executive management reach out to you about your issues. If this would be possible, please let me know. This sounds like, at the very least, an good place for us to improve our services. My team can be reached at [email protected]. Best, Sean Martin ACU Communications

• F

  Fabian van Houten

  1.0

  They have been great until recently. I changed states and with that had to change my vehicle insurance. I got $160 added to my loan because ACU was under the impression that I cancelled my insurance. I furnished proof of the new insurance. It has been weeks and the charge is still there. I keep getting the run around from customer support.

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  Response from the owner

  Hi Fabian, I am fantastically sorry that you are having issues with insurance. As a brief explanation, Arapahoe CU is a not-for-profit. We don’t have investors; we have members and the insurance requirement is meant to protect their deposits. We also use a third party company to manage this particular element of our business, so we often aren’t able to make updates or speed the process as we would like to. Of course, that isn’t to say that we can’t do anything or that we couldn’t have done more when you contacted us. If I can provide support, please let me know. I can at least facilitate help with the appropriate staff person. Regardless, I want to note that ACU uses all of these reviews to continually improve our service. I will be making sure that our VP of Operations is made aware of your frustrations to see if we can use this as a training opportunity. Again, if I can do anything, please let me know. My team can be reached at [email protected]. Best, Sean Arapahoe CU

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