Arizona Federal Credit Union W Mcdowell Rd, Avondale, Arizona

Arizona Federal Credit Union Reviews

3.3 stars based on 20 reviews

Featured Comments:

• E

  Eden Grace Photos LLC

  5.0

  We opened my son’s teen account here! Great staff and wonderful atmosphere!

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  Response from the owner

  Hi Eden – Thank you for the great review and for opening a teen account - that's a great way to start your son on the path to learn good money management skills!

• E

  Ezz “Ezz” Mac

  2.0

  I asked the teller for large bills and he refused because he was “running low on large bills” I’m not sure who he was saving them for. Not only did he not give me large bills but but didn’t give me any large bills neither did he check with any other tellers.

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  Response from the owner

  Hi Ezz – Thank you for your feedback. We’re sorry we were unable to provide you with the large bills you requested on the day of your visit. If you would like to speak to a manager about your concern, please send a good contact number to [email protected] and we’ll have a team member reach out.

• M

  Mela Lewis

  1.0

  I’ve been a member for a while and I have a few different accounts here. I used to feel like a member, but now I feel like a burden every time I walk into this branch. No one is happy and no one greets you in a kind way anymore. When you stand in line the tellers keep their heads down because they don’t want you to approach their window until they’re finish with what they’re working on, but how hard is it to look up and smile and say I’ll be right with you. I understand Covid and we’re all going through things, but kindness should be standard. I made an appointment to open some accounts for my children because they had a promotion and I’ve put all the details in the notes and when I arrived not only did I have to wait about 15 minutes before I could be seen even though I had an appointment, but the member service agent was approved. The first thing she said to me was when you make an appointment it’s to open one account so, I can make an exception and open accounts for your children this time but normally we’re not gonna sit here and open more than one account. She also explained that it took about 15 minutes to open an account, it literally took two minutes and I was out of there. That being said I chose not to open any accounts for my children and just kept some money in a savings account. I don’t understand why I was chastised when it literally took two minutes to open the one money market account. To me, that’s a power thing and I don’t appreciate it. I’m not sure how much longer I’ll be a member, but when I do make a decision to leave I’ll be sure that I go somewhere where they value their members and treat them with respect and treat them how they wish to be treated. There are too many credit unions in the area for them to be so ugly to people.

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  Response from the owner

  Hi Mela – Thank you for your feedback and for being a member. We’re sorry to hear about your experience and have forwarded the information to the branch manager to reach out to you to learn more.

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