Arvest Bank S Bloomington St, Lowell, Arkansas

Arvest Bank Reviews

2.9 stars based on 21 reviews

Featured Comments:

• k

  karen willis

  5.0

  Always fast and courteous for all of the transactions I have done. Been banking here forever.

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  Response from the owner

  That's wonderful to hear, Karen! Thank you very much for your review and for being a part of the Arvest family!

• C

  Charles

  2.0

  This Arvest branch at Lowell, AR. is the unfriendliest of the branches in this area. I just left there and no smile from the teller and was asked to prove I banked there which has never happened to me at any other branch I visit. The difference is apparent especially after doing business with the bank on Sunset and on Elm Springs Rd. At these two branches they are extremely helpful and very friendly with big smiles and a wonderful attitude. I won't go back to the Lowell location even though it's closer to my house. The difference in comparison of the Lowell location to every other branch is just startling! Understaffed, I watched as customers backed up out of line because the wait was so long. This seems to be a management problem. I hate that this one location brings down the reputation of the locations that excel in customer service. What a pity. I hope they can fix this, until then I go out of my way to avoid the Lowell branch.

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  Response from the owner

  Hi Charles, we're sorry to hear about these experiences you've had with our Lowell branch. We'd like to connect to listen and learn more about how we can improve. Would you please send us a message to [email protected] with your name, phone number and any additional details you may have?

• t

  tucker gilbertson

  1.0

  Horrific experience. Was super excited to start the process of buying my first home after saving 20% down on a reasonably priced home. I called at 10:45 A.M. The associate I spoke with, not only came off very rude when she answered. But also decided to get Frustrated and even mad when I asked about First Time buyer loans. She decided to tell me how Arvest doesn't do first time buyer loans in the rudest manner I've seen. Then basically tried to get me to hang up. (This is a recorded call) She asked me if I would like to work with someone else and I politely asked if I could. For her to again get even more angry and said. "My Manager will give me a call soon, since you don't want to work with me." looking forward to this call which I have not received yet. Arvest, I love your bank and the people that made me excited everytime I came in with banking Questions. However this was not acceptable in my eyes since. Now my excitement has depleted.

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  Response from the owner

  Hi Tucker, we are very sorry to hear that you feel this way and we would like to listen and learn more about your experience. Would you please send your contact number to [email protected]? Customer service is our top priority, and we look forward to the opportunity to serve you.

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