Ascend Federal Credit Union Parrish Pl, Hendersonville, Tennessee

Ascend Federal Credit Union Reviews

3.6 stars based on 12 reviews

Featured Comments:

• T

  Tanner McDaniel

  5.0

  Always as fast and as helpful as possible when I come in!

• D

  David Grover

  1.0

  Shredded US Flag flying high, this veteran will never bank with an institute that cares so little about the basics.

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  Response from the owner

  Hi David - Our Hendersonville team has replaced the flag and properly disposed of it. We appreciate you alerting us to the issue so it could be corrected.

• C

  Carole

  1.0

  In late December 2020 my brother who resides in another state and I went to open a new joint account at the Hendersonville location. I already had existing accounts with Ascend, but we specifically stated that our purpose was to open a new joint account. Upon visiting the Nashville, Charlotte Pike location on yesterday for a different matter, I learned that the new joint account was never opened but instead the Hendersonville guy placed our deposit in my existing account and put my brother on my existing account. Yet he gave us new checks, a new ATM card and account information in December. We left the bank in December thinking we opened a new account, but had not. While the Nashville office is still working to fix the problem, the first guy I spoke with at the Nashville location was not cordial so I requested that someone else assist me. The Nashville branch stated that there must have been a miscommunication problem. Well, we're still trying to figure out how in the "h***' he misunderstood when we clearly stated "We want to open a new account," and we provided all of our information and obtained new documents and information. Because it was closing time and her computer froze up, the matter was not resolved, but will carry over to next week. I had planned to make a deposit into the new account and fortunately had not done so. We had to redo all the paperwork a second time and we even got pinged today to notify us that credit reports were ran on us as if we were applying for a loan, which we were not. We simply wanted to put money into an account the first time around in December and now again in January. Now our credit reports are impacted. Ludicrous!!! TOTALLY DISSATISFIED WITH THE GENTLEMAN AT THE HENDERSONVILLE BRANCH!!! UPDATE: I must commend Lindsay as she promptly followed up first thing Monday morning to resolve the matter. We are most appreciative to Lindsay for fixing everything.

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  Response from the owner

  Hi Carole - We're glad to hear that Lindsay was able to assist you. If you're still having issues, please feel free to reach out to us. We appreciate your feedback and membership with Ascend.

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