Ascend Federal Credit Union Old Hickory Blvd, Hermitage, Tennessee

Ascend Federal Credit Union Reviews

2.7 stars based on 10 reviews

Featured Comments:

• S

  Saunda McKissack

  5.0

  Great Service. Representative was extremely knowledgeable.

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  Response from the owner

  Hi Saundra - Thank you for the 5-star review and the kind words. We greatly appreciate your membership with Ascend and hope to see you soon!

• T

  Tenesha Wescott

  3.0

  It’s a good bank but right now when the people are in need of help and support they still charge accounts. Saddest thing that people are this greedy. No souls.

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  Response from the owner

  Hey Tenesha, Thank you for this feedback. We have passed this along to management. Please reach out to our contact center at (800) 342 -3086 if you have a specific concern about your account. We hope you have a great day, and we truly appreciate your membership.

• K

  Kelly Thompson

  3.0

  I've been a member of Ascend since 2006 and I've gotten to see all the technological advances within the company. They have a great app, I enjoy the drive-up tellers (usually), but as a company, you shouldn't lose the human aspect in all those technological advances. Example...this location has one drive up teller service. At peak times (lunch and end of day because that's usually when I can get off of work to go), the line can get long. And even when you've waited to get to the teller service, you still have to touch the screen and STILL WAIT for someone to be available...So i tried going inside. There were 4 employees available and they were chatting it up when I came inside. I told them that I needed to do a check deposit, but also felt like I needed assistance from someone since I did a legal first and last name change. They sent me to a machine that was inside and I had to wait...again for a customer service rep to be available to make my deposit. Again, there 4 employees available and they were not helping any other customers. As a matter of fact, they were just hanging out one person's office and having non-work conversations. They could've really expedited the process for me and make things quick and easy, instead, they sent me to a machine and let the people inside the magic box do the work for them. Human aspect...totally gone.

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