Associa Northern California Alberto Way, Los Gatos, California

Associa Northern California Reviews

4.8 stars based on 170 reviews

Featured Comments:

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  M L

  5.0

  Alison Macias Since Alison has been working for our community. She has always come true. With good results. She is very helpful . She also goes beyond her duties to help us when needed . I truly appreciate her forwardness when she doesn't have answer for us. Personally I think she has done great job. . For ParkLane HOA. Monika Langer

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  Mindy Sanchez-Ryan

  1.0

  I'm startled to see so many positive reviews for Associa, however, these reviews do appear to be older. My experience in the last year and a half with Associa has been less than stellar. Before moving to East Garrison I believed no HOA out there could be any worse than the one where I was living at the time. Long story short, we currently pay $125 a month to be ignored, receive parking citations and listen to leaf blowers and I miss my previous HOA. Long story long, like a previous reviewer mentioned "we pay $125 a month and see nothing for it aside from a parking patrol that no one wants and doesn't even cite vehicles correctly and in accordance with our CCRs" and this still holds true. The previous reviewer also mentioned that they are unresponsive to emails and phone calls and that the best way to get a hold of someone is through the Town Square app. Unfortunately, they are now equally unresponsive through all platforms. Today marks one month that I've been waiting to hear back from Associa and currently looking into how to file a complaint against an HOA management company in the state of California. Over the last year or so there have been many houses listed for sale in this neighborhood and I attributed it to individuals trying to "cash in" at the peak of the market. I'm sure that is the case for some but many of these listings are for homes built in the last phase of construction which leads me to believe it's not a profit motive. I have to wonder if this exodus is a result of the poor management of our HOA. My husband and I have been here for a year and a half and are pretty fed up. We love our home but HOA is definitely driving us to sell or list for rent at the first opportunity. Giving them one star is generous.

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  Yaakov Strauss

  2.0

  Started strong but has gone down hill after first manager left 4 months in. After 1.5 years we have not had a manager stay longer then 4 months. Getting projects done has been an issue. Follow through has been poor due to turn over and the break down in Associa internal communications during these abrupt hand offs between managers. I am the president of the HOA and have not had access to our AP system to approve bills in about 2 months. I hate leaving poor reviews but I am a property manager myself and can not allow this performance to go on with out leaving a review.

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