Astound Broadband Powered by Wave Morris St, La Conner, Washington

Astound Broadband Powered by Wave Reviews

2.2 stars based on 64 reviews

Featured Comments:

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  Peter Strong

  5.0

  Great customer service. Excellent value. Came out within a few days to do installation. Matt was very professional and my internet is faster than ever!

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  Response from the owner

  Hi Peter! Welcome to our service family, we look forward to being your provider. Thank you for rating Astound Broadband powered by Wave with five stars! -Brent

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  Starla Carpenter

  1.0

  For weeks now my sister has tried to get my 99 year old grandmas phone number ported over after starting a new account with wave. She says she has been put on hold countless times for long periods and told by wave employees that she will recieve a call back about porting the number over and they never call back. My sister asked me to help, I was put on hold several times for long periods and ultimately told that tech support and management would get back to me in 1 to 2 days... We noticed wave has a D rating in better business bureau with terrible reviews noting long wait times and unresponsiveness. Please wave, have mercy on the 99 year old lady new customer that has had the same phone number for 50 years...she has 2 phone accounts now, her former phone carrier with her beloved phone number and this account with the new number she hates. This is not that hard a fix, it was a mistake made during connection. I have faith they can do it, but they aren't doing it.

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  Response from the owner

  Hello Starla! Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to hear of this service issue has not been resolved. Feel free to send us an email to [email protected] with the account information, referring to this review. We would be happy to determine if there is any direct action we can take to resolve these concerns. -Brent

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  P. Curtin

  1.0

  Absolutely the worst customer service ever!! Called for a repair, specified exactly what it was. Was told it would be the next day between 8-10 am. Guy that came out looked, said he couldn’t fix and needed someone else. Asked when and he said tomorrow. Why was this guy even sent? He called back and said they would actually be out today. No one showed, no call, no text. Sooo still without ALL service. It is a very simple fix but they can’t take the time to do it apparently. If they weren’t the only option I certainly wouldn’t use them. Recently had a billing issue with them too. Luckily the staff in the LaConner office listened to me and corrected that. Steer clear if you have other options. And to add more. Not only did they not show up for the scheduled appt yesterday now they are saying it won’t be today but tomorrow. What’s the point in having appts with these people. Worst company I have ever dealt with. They don’t even try to make things right for their customers.

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  Response from the owner

  Thanks for taking time to rate and offer your feedback on your Astound Broadband (powered by Wave) experience. We want to make sure we're always providing reliable service, and customer support. We are sorry to hear that this recent service issue may be taking longer than usual to resolve. I'd be glad to review your account and determine the best way to resolve your concerns as well as forward your feedback on the tech's performance to our local supervisor. Kindly email me at [email protected] with your account info referring to this review. Thank you for being a valued customer and part of our service family. -Brent

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