Bank of America (with Drive-thru ATM) W Kincaid St, Mount Vernon, Washington

Bank of America (with Drive-thru ATM) Reviews

1.5 stars based on 13 reviews

Featured Comments:

• C

  Candy Elektra (Candy Crush)

  5.0

  As an update to my earlier review, I was contacted immediately after the review below and allowed access to my safe deposit box the next day so I appreciate the prompt response. __________________________________________ I ABSOLUTELY NEED to gain access to my safe deposit box and it's VERY TIME SENSITIVE!! I walked down there (30 minute walk) to discover they are closed?!!! So I call and am given an email address via the message on the number. I've emailed it 3 times in the past week with ZERO RESPONSE!!! YOU HAVE MY SAFE BOX!! You can't just steal people's belongings!!!

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  Response from the owner

  Hi, We can certainly assist. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^sam

• R

  RJ Green

  1.0

  So bad, its a good thing its closed. I've never had a decent experience in this branch in the past 2+ years. There are a dozen teller stations and more often than not one person working as a teller while 3-5 other people sit at their desks working on computers watch a line of 5-10 people wait for help. Its mind numbing. The "I'm sorry that's not my job syndrome" is abounding. Please get up and help your customers. The computer screens don't mind waiting. I guess the 1-star rating is for the effort of actually showing up to work while half of the country has been sitting home on unemployment. Thanks for showing up! Sincerely. That is a start.

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  Response from the owner

  Hello RJ. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• R

  Rosa Mtz

  1.0

  Horrible branch! If I could give it zero stars I would! Denise an older lady & Claudia a young lady were the tellers there & they were VERY RUDE! They said one thing & then when it came up to helping me out they said they couldn’t do it cause my spouse needed to be there when I had told them that before they decided to close the doors on my spouse when there was two minutes left before closing time & he was 5 steps from the entrance! As I have read in other reviews, they like to close early! I don’t like to complain but WOW HORRIBLE CUSTOMER SERVICE! I wasn’t the only one upset either there was another client there too who was very unhappy cause she couldn’t do a credit card payment in full cause their computers closed at 4pm. Then what was the point of us being in there if the computers don’t work after 4pm.

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  Response from the owner

  Hello Rosa. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^Rachel

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